Job Description This is a remote position. Schedule : Must be available to work 8 : 00 AM – 5 : 00 PM PST / Bakersfield, CA time Total weekly hours : 40 Hours Our client is seeking an experienced and highly efficient Remote Phone Operator to join their team. This role is essential in ensuring excellent patient communication by managing a high volume of calls (120–150 daily), scheduling appointments, answering inquiries, and supporting daily operations through our EMR system, eClinicalWorks. The ideal candidate is organized, a fast typist, and able to multitask in a fast-paced environment. Key Responsibilities Answer and manage 120–150 incoming calls per day in a professional and timely manner Schedule, reschedule, and cancel patient appointments using eClinicalWorks Create and route telephone encounters accurately within the EMR system Respond to patient inquiries and resolve basic questions about services, appointments, and clinic procedures Triage and escalate urgent issues to the appropriate clinical team Communicate effectively with on-site staff to ensure seamless patient care Maintain accurate documentation and ensure HIPAA compliance at all times Manage multiple tasks simultaneously while maintaining high attention to detail Qualifications Minimum 1 year of experience in a medical office or call center environment Proficiency in eClinicalWorks EMR is required Must type at least 45+ WPM and be comfortable navigating multiple systems simultaneously Strong verbal and written communication skills Highly organized, focused, and self-motivated in a remote work environment Reliable high-speed internet connection and a quiet, professional home workspace Bilingual (English / Spanish) preferred Independent Contractor Perks Permanent work-from-home position Immediate hiring Steady freelance opportunity Full-time position with potential for long-term growth ZR_22104_JOB Requirements Minimum 1 year of experience in a medical office or call center environment Proficiency in eClinicalWorks EMR is required Must type at least 45+ WPM and be comfortable navigating multiple systems simultaneously Strong verbal and written communication skills Highly organized, focused, and self-motivated in a remote work environment Reliable high-speed internet connection and a quiet, professional home workspace Bilingual (English / Spanish) preferred