As Virtuagym keeps on growing, we are now looking for a new face to complement our team. As** Billing & Collections Specialist **you will be joining our Finance Automation team. Will you join us to create a healthier and happier world? This is a remote position from Colombia, where you will be working for our global teams. We are a **remote-friendly** company, meaning you can **work from your home whenever you want **and of course at our office in Medellin. It’s up to you! Additionally, you can work from **any location you want within the Americas** for up to 4 weeks at a time for a maximum of 12 weeks in a year. This is a full-time position. **What this role looks like**: As our Billing & Collections Specialist, you will be optimizing financial operations and ensuring timely payments, playing a crucial role in managing our billing processes, collections, and driving efficiency in financial operations You are part of a diverse and international Finance team where you manage the financial aspects of a business playing a crucial role in managing the financial transactions of the organization, focusing on the billing process to our clients and ensuring the right timely collection of payments. **S**ome of your key tasks as a Billing & Collections Specialist**: - Execute the end-to-end billing process, ensuring accurate and timely invoicing - Act as the primary point of contact for billing-related queries and concerns. - Follow up on overdue payments and implement collection strategies to recover outstanding balances. - Communicate with customers regarding payment status and resolve any disputes or concerns they may have. - Implement and maintain effective collections strategies to minimize outstanding payments. - Collaborate with Customer Success, Operations, and other relevant teams to streamline communication and processes. - Proactively address and collaborate with other departments about customer inquiries related to billing, fostering positive relationships. - Identify opportunities to streamline and automate billing and collections processes for increased efficiency. **What you will bring to the team**: - Recently graduated with a degree in Finance, Accounting, Business Administration, Engineering or a related field. - 6 months to 1+ years of experience in billing and collections, preferably in a tech or SaaS environment. - Familiarity with billing software. Experience with Billing Platforms, preferably Netsuite and/or Stripe, would be a plus. - Proven track record in optimizing billing and collections processes. - Positive energy, adaptability, and a fast learner, thriving in a dynamic work environment. - Strong analytical and technical skills with a focus on billing and financial operations - Interested in Finance Automation and excited for the potential of AI in this domain - Fluent in both Spanish and English **[must have]**; additional languages are advantageous. **Here’s why you should join our team!** **Benefits**: Remote-friendly: you can work from home in Colombia whenever you like. 21 holidays (on a US based holidays calendar, based on a full-time contract). A one time working from home allowance. We provide your home office set-up hardware. The Virtuagym Health Program: a monthly contribution towards your gym subscription, and a full Virtuagym at Work Premium Access. ✈ Work from abroad for up to 12 weeks a year with a maximum of 4 consecutive weeks in LATAM or even Around the World!. Unlimited access to on-demand coaching with psychologists via chat, phone, or video call through the platform OpenUp. **Cultural perks**: Many opportunities for personal and professional growth within the company. A fun, healthy, and international work environment made up of over 35+ nationalities. We believe in a flat hierarchy with room to take ownership: your voice will be truly heard. - Organized Virtuagym sports events throughout the year. Awesome company events such as New Year's dinners, summer outings etc. **About Virtuagym** Virtuagym is a leading and fast-growing innovator in the digital health and fitness domain, offering a Software as a Service solution and multiple native apps to users worldwide. We offer coaching and management solutions for trainers, studios, clubs and corporate wellness, all with the vision to make the world a healthier and happier place. Virtuagym is an ambitious, passionate and multicultural team of talented people who want to create a healthier world for all. We believe in teamwork, challenging each other, being bold and adventurous, working lean, taking care of each other and sharing success. As a scale-up, we embrace our diversity, international character and our flat hierarchy that promotes great freedom, taking ownership and making a true impact. Our talented staff of 200+ employees are based out of two locations: Amsterdam, NL, and Medellin, CO. The primary focus of our Medellín office is to manage the North and South American market. Every day wi