We are looking for a **Remote** Customer Service Rep to join our team. We are located in the State of Florida, in the U.S. You will be able to work remotely, as long as you have a strong Wi-Fi to plug in our phone, and connect to our server remotely via your computer or laptop. - **VERY FLUENT ENGLISH GRAMMAR IS REQUIRED**_ **Medical customer service representatives provide customer support, visitor reception, and patient intake and discharge duties.** - _**RUNNING REPORTS DAILY, AND REPORTING TO THE OWNER DIRECTLY**_ - Responsible for maintaining referral log - Performs basic inventory duties by monitoring office supplies - _**RUNNING REPORTS DAILY, AND REPORTING TO THE OWNER DIRECTLY**_ - Responsible for educating referral sources, patients, and employees on qualifications for service and 3rd party billing - Ensures to provide service for walk-in patients and walk-in equipment requests - Responsible for providing technical assistance to customers as required - Ensures questions and concerns are processed and communicated with patients and referral sources both verbally and in writing in a timely manner - Effectively communicates Service Excellence with location employees - Always maintains a positive and constructive attitude - Ensures to adhere to and implement all company policies and procedures, including but not limited to clinical programs - Responsible for maintaining and updating customer information as needed - Attempts to resolve and de-escalate any issues in a calm manner - Ensures to escalate calls or challenges to supervisor when necessary and appropriate - Responds to requests for assistance and/or possible processing of credit card authorizations in a timely manner - Responsible for tracking call-related information for auditing and reporting purposes - Ensures to provide feedback reports on call issues related to downtime and/or training issues - Up-sells the services of the company/organization to customers as necessary - Exhibits a detail oriented etiquette and friendly attitude at all times when answering telephone calls - Appropriately schedules patient appointments for consultations, evaluations, treatments, follow-up, or re-evaluation - Responsible for maintaining and updating patient medical records. Pay: $2,500,000 - $3,000,000 per month Application Question(s): - Please list all the languages, you speak fluently. **Education**: - Bachelor's (preferred) **Experience**: - Customer service: 5 years (preferred) **Language**: - English fluently (required) - Spanish fluently (required)