BPO Experience is a MUST. The Operations Directorholds a critical and influential position within the organization,responsible for crafting and executing comprehensive strategicplans that address the unique needs and ambitions of our clients. This role ensures alignment with the overarching company objectiveswhile promoting sustainability and operational efficiency. TheSenior Director meticulously analyzes potential risks, devisesrobust mitigation strategies, and fosters deep, enduringrelationships with clients to guarantee exceptional satisfactionwith the services provided. Responsibilities include, but are notlimited to: 1. Oversee and ensure seamless day-to-day operationswithin assigned clients while optimizing processes to efficientlymeet client needs. 2. Collaborate with Managers, Senior Managers,and Directors to implement account strategies and resolveoperational challenges. 3. Identify, develop, and execute processimprovements to boost productivity and quality in accountoperations. 4. Monitor key metrics to evaluate operationalperformance and make necessary adjustments to achieve targets. 5. Coordinate cross-departmental efforts to support and enhanceaccount objectives. 6. Address and resolve escalated clientconcerns promptly, maintaining robust relationships and ensuringbusiness retention. Skills and Knowledge: - Educational backgroundin any Business or Administrative field. - Advanced Englishproficiency (C1 level, both conversational and written). -Intermediate to advanced Excel skills. - Over 4 years of experiencein BPO operations management or leadership roles. - Proven trackrecord in client and staff management. #J-18808-Ljbffr