Position Summary As an Implementation Specialist, you'll be a key part of our client onboarding team. You will process requests from the Implementation Inbox, handling day-to-day tasks like setting up new users and updating customer licenses. Your main focus will be to ensure all customer data is accurate and up to date. You will also help out our Customer Support and Audience Quality teams as needed. Your attention to detail will be crucial, helping our senior staff focus on bigger projects and ultimately improving client satisfaction and retention. Key Responsibilities Oversee new users and workspace setups. Process account conversions and license/purchase transactions. Create and update dashboards. Triage inbound inquiries to the appropriate teams. Conduct monthly audits to disable access for churned accounts. Collaborate with Customer Success to purge or reassign churned contacts. Maintain audit logs for compliance. Process off-platform DIY typing tool credit adjustments. Reconcile deductions with Customer teams. Track SLA and volume metrics for inbox tickets. Process Improvement & Documentation: Contribute to playbooks and SOP documentation. Support & Quality Assurance: Provide overflow QA checks for the Customer Support team during peak periods or when PTO coverage is in effect. Required Qualifications Advanced near-English proficiency. 2+ years in a client-facing operations, onboarding, or implementation support role Proven experience with ticketing or CRM systems (e.g., Zendesk, Salesforce, HubSpot) Advanced Excel/Google Sheets skills (v-lookups, pivot tables) A demonstrated record of data hygiene and audit work is a must (data entry, data cleaning, and data auditing) Strong written communication and task-prioritization skill Important: ability to work U.S. Central Time core hours (at least 4-hour overlap) Preferred: Familiarity with license provisioning or subscription workflows Exposure to basic SQL or BI dashboards Understanding of market research or DIY typing tool platforms On-site role based in Bogota. Powered by JazzHR