Job summary The Red Hat Global Support Services team is looking for a Technical Support Engineer to join an exciting, rapidly growing team at the forefront of modern cloud infrastructure Our team specializes in cutting-edge technologies such as Kubernetes, OpenShift, and virtualization to support organizations worldwide We're dedicated to providing world-class support and ensuring our clients get the best experience from our platform Responsibilities - Ensure that customers get the maximum value from and easily use our products and subscriptions - Support customers by responding within the designated service-level agreement to inquiries - Investigate and troubleshoot issues and developing solutions for our customers while understanding their business needs - Exceed customer expectations by providing outstanding customer service and provide regular updates to ensure they are satisfied with our support service - Collaborate with engineers and developers to develop creative solutions for customers, including product fixes - Share your knowledge gained from troubleshooting issues by contributing to the global Red Hat knowledge management system; present troubleshooting instructions and solutions to other engineers within the domain Qualifications - 3+ years experience as a support, sustaining, or development engineer or other directly related experience within an enterprise environment - Excellent understanding of Linux and UNIX; basic Linux system administration experience is greatly preferred - Exceptional command of English with strong written and oral communication skills - Fundamental understanding of Kubernetes and/or Openshift - Experience with Podman, Docker, Kubernetes, Openshift or a combination of each - Advanced troubleshooting and debugging skills, with a passion for problem solving and investigation - Ability to communicate clearly and effectively with customers that have various levels of technical expertise - First-rate customer service skills; prior help desk experience or customer-focused experience is preferred - Knowledge of installation, networking, firewall, security, clustering, web servers, and databases using Linux is greatly preferred - Experience with non x86_64 architectures (ppc64, s390x, arm) would be beneficial - Some previous software scripting or programming experience would be beneficial - Ability to multitask, prioritize, and work well under pressure - Bachelor's degree or equivalent experience within the enterprise IT sector - A Red Hat Certified System Administrator (RHCSA) is required but can be obtained after starting - A Red Hat Certified Engineer (RHCE) certification is a strong bonus About Red Hat Red Hat is the world's leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies Inclusion at Red Hat Red Hat's culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone Equal Opportunity Policy (EEO) Red Hat is proud to be an equal opportunity workplace and an affirmative action employer Descripción del trabajo Lorem ipsum dolor sit amet , consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare. Donec lacinia nisi nec odio ultricies imperdiet. Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula. Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit , at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus. Obtén acceso completo Accede a todos los puestos de alto nivel y consigue el trabajo de tus sueños. Inscríbete ahora