**Position Overview**: **Key Responsibilities**: Team Leadership and Development: - Lead, mentor, and develop the team of trainers assigned to the role. - Foster a culture of accountability, collaboration, and continuous learning within the team. **Client Relationship Management**: - Establish and maintain strong relationships of trust and value with clients and assigned accounts. - Act as a point of contact for clients, providing updates and addressing any concerns related to training. **Collaboration with Stakeholders**: - Work closely with Operations (Ops) and Quality Assurance (QA) teams to improve the performance of new hires and operational teams. - Participate in and contribute to meetings with clients, operations, and stakeholders to ensure alignment on training goals. **Training Execution and Performance**: - Take ownership of leading the execution of new hire training waves, ensuring achievement of Graduation Rates and scorecard targets. - Oversee the training framework for new hire waves, monitoring classes, and ensuring successful outcomes for each wave. - Identify areas for improvement in training processes and propose actionable solutions. **Strategic Initiatives**: - Participate in and support activities assigned by the Operations Manager (OM) or Senior Vice Manager (SVM) to enhance training processes. - Represent the training team in client meetings and stakeholder engagements, showcasing expertise and results. - Analyze training metrics and provide insights to improve program effectiveness. **Administrative Responsibilities**: - Maintain accurate records of training activities, including attendance, performance metrics, and feedback. - Prepare and deliver reports on training outcomes, progress, and areas for improvement to the Training Manager and stakeholders.**Qualifications and Requirements**: **Experience**: - Minimum of 2 years of experience in a training role within the BPO industry. - Demonstrated experience in managing training waves and achieving Graduation Rate and scorecard goals. - Proven ability to build and maintain relationships with clients and stakeholders. **Skills**: - Strong leadership and team development skills. - Excellent communication and presentation abilities. - Analytical mindset with proficiency in using training tools and Learning Management Systems (LMS). - Ability to multitask and thrive in a dynamic, fast-paced environment. **Language Proficiency**: - Advanced English proficiency (B2-C1 or higher) is required. **Education**: - Bachelor’s degree in Business Administration, Human Resources, Education, or related fields (or equivalent experience). **Salary**: $ 3.500.000 + 500k Bonus (per performance)