**Do you want to embark on a journey with purpose?***: In Sofka, we have a clear one: "We look after our surroundings, multiplying successful experiences..". Get your backpack ready and be part of this great adventure! **What are we looking for?**: If you have more than TWO years in the technology industry managing the operation of custom development services, you have had people in your charge. This opportunity is for you. We are looking for our Operations Manager to drive our international operations. Some of your challenges will be: - Lead the operation in the client as an example of the organization's culture (Sofka Attitude and Purpose), inspiring your team. Implement and maintain dynamics of continuous improvement and service excellence. - Understand the customer's strategic objectives and help them to achieve them. - Identify opportunities and customer needs, creating proposals together with the commercial team. - Implement an improvement plan based on the customer service satisfaction survey results. - Update and monitor the billing and recognition forecast. - Ensure timely formal approval of the invoicing of executed services and communicate to the administrative area. - Conduct a quarterly feedback session for each of the Sofkians they lead. - Take care of the Sofkianos under his charge, ensuring a proper working environment and a good relationship between all his team. - Cover promptly the positions required by the client, supported by the Vertical leader and/or the attraction area. - Support the pre-sales processes in your client. **APPLY**, we have an opportunity for you! **Conditions**: - **Indefinite term contract**, we love long term relationships so we want you to be part of this family for a long time. - You can be located anywhere in the world, **¡**we like that you work remotely!** But if you are in **Medellín and Bogotá** we want you to work two days a month from Sofka home, seeking to generate** SYNERGIES **and** STRENGTHEN** ties with your work team, as well as sharing a delicious lunch... And why not? a drink to refresh you. Additionally, if you want to go to the office more days, you will have your lunch reserved for that day. - **Looking for professional growth?** You can design your career plan according to what you are looking for and what you want to project yourself. **What will you find?**: - We are a team connected to **growth**. - We have a **culture of continuous improvement, fresh and collaborative** where every day you can find an opportunity and most importantly people willing to support you. - You will find** technical and personal challenges**. - **Bring out your best potential**! with our **Bekaizen program** where you can grow and develop your talents where it will be a challenge and a game, accompanied by constant feedback from your leaders, mentoring and coaching from **Sofka University.**: - We have different programs aimed at enhancing your skills, living daily continuous improvement and promoting your physical and emotional well-being. They are called **Kaizen Life** and **WeSofka**, where you will have different benefits that you will acquire over time, such as health policies for you, your family and pets, enhancing your second language (English), saving with a purpose, gym and more.