Customer Success Associate Role Are you a strategic thinker looking to make a significant impact in customer success? - We are seeking an accomplished Customer Success Associate to join our team. As a key member of our customer-facing team, the successful candidate will be responsible for delivering exceptional service to our clients through strategic advice, ongoing support, and effective communication. This is a fantastic opportunity for individuals passionate about delivering results-driven solutions and building long-lasting relationships with customers. The role involves working closely with cross-functional teams to understand client requirements and develop tailored solutions that meet their specific needs. Key responsibilities include: 1. Developing and executing customer success plans that drive revenue growth and retention. 2. Providing expert guidance on platform configuration and implementation to ensure optimal results. 3. Coordinating regular business review sessions to maximize client benefits and identify opportunities for improvement. 4. Responding promptly to client inquiries and managing support tickets with high levels of professionalism and efficiency. 5. Communicating effectively with English-speaking clients to deliver personalized advice and support. 6. Collaborating with the support team to deliver a world-class customer experience. 7. Contributing to refining health metrics and scaling success across the customer base. As this is a remote-first role, we encourage candidates based in Bogotá, Colombia, to apply.