Technical Support Role Our company provides secure technical support services for tech companies around the globe. We work with clients from various countries and have a team of experts who are passionate about delivering exceptional support experiences. Job Description This role is an opportunity to join our global team as a Technical Support Consultant, working on a contract basis. You will be responsible for providing exceptional technical support via calls, chats, and emails to customers across different regions. As a Technical Support Consultant, you will need to resolve support inquiries of varying difficulties, gather data to ensure that required technical information is collected to resolve more complex tickets, and maintain working knowledge of our client's products and services. Additionally, you will ensure customers' satisfaction with any interaction, securely work with customers' sensitive information, and communicate with developers and other departments to identify and troubleshoot technical issues. Required Skills and Qualifications To succeed in this role, you will need: - Excellent English communication skills (at least C1 for both spoken and written) - Prior experience in tech support, desktop support, or a similar role - Strong troubleshooting and problem-solving skills, attention to detail - Basic knowledge of networking (VPN/firewall/Amazon/Azure services, network as a service, cloud networking) - Basic understanding of cybersecurity, working experience with ISP - Customer-oriented and responsible attitude - Excellent interpersonal skills Benefits This role offers flexible scheduling, the opportunity to work fully remotely, an inclusive international environment, compensation in USD, good bonuses for referring friends, paid intensive training and probation, work-life balance, responsive management interested in your growth and long-lasting cooperation, and greenhouse conditions for self-development. Who We Are Our company is a leading provider of outsourced customer support services, operating globally with hubs in multiple locations. We treat our team members like our clients, surrounding them with unlimited care, individual approach, and wholesome positive experience. We welcome people with various backgrounds and experiences and invite you to join us by sending your CV in English, highlighting your outstanding skills.