Customer Experience Leader We are seeking a Customer Experience Leader to join our team. This is an exciting opportunity for a seasoned professional to lead strategic initiatives that drive customer satisfaction and operational efficiency. The ideal candidate will have a proven track record of leading cross-functional teams and driving results through data-driven insights. They will be responsible for developing strategies that enhance customer experience, leveraging advanced analytics capabilities, and guiding the development of content and knowledge management systems. Key Responsibilities: - Lead the conceptualization, planning, execution, and optimization of high-impact CX initiatives. - Develop strategies that enhance customer satisfaction and operational efficiency, aligned with organizational priorities. - Implement advanced data methodologies to generate insights that drive strategic decisions and innovation. - Guide the development and enhancement of content and knowledge management systems to improve efficiency and customer experience. Requirements: - Degree in Business Administration, Engineering, Data Science, or a related field. - Experience leading strategic, cross-functional CX projects. - Proficiency in big data technologies and advanced analytics. - Strong leadership and communication skills, with the capability to influence strategic direction at the leadership level. Benefits: - Equity - Health insurance - Vacations of 15 workdays - Language learning program - Parental leaves Join a diverse and inclusive team where everyone has the opportunity to speak up and participate, grow and share ideas. Work from home for 7-8 weeks and 1 week at the office in Bogotá.