Job Title: E-Commerce Technical Support Specialist ">"> We are looking for a skilled and experienced technical support specialist to join our team. The ideal candidate will have a strong background in Shopify development and be able to provide first-level technical support, troubleshoot critical issues, and escalate as needed. ">"> - Main Responsibilities: "> - Technical Support: Provide first-level technical support, troubleshoot critical issues, and escalate as needed. "> - Incident Analysis: Conduct incident analysis, postmortems, and document resolutions for continuous improvement. "> - Collaboration: Engage with Product Management and business partners on system capability, design, and solutions. "> - Development: Work with Development to ensure technical requirements, best practices, performance, and security. "> - Project Management: Support Project Management with effort estimates, planning, and removing technical roadblocks. "> - Research and Development: Research platform capabilities and opportunities for the eCommerce roadmap. "> - Code Analysis and Development: Perform code analysis, develop patches, and implement new platform features. "> Mandatory Skills: "> - Shopify Development Experience: 5+ years of experience in Shopify development, with knowledge of Shopify Plus. "> - Systems Development Lifecycle (SDLC): Solid understanding of the Systems Development Lifecycle (SDLC) and methodologies. "> - Problem-Solving Skills: Strong problem-solving, analytical skills, and attention to detail. "> Benefits: "> - Professional Growth: Accelerate your professional journey with mentorship, TechTalks, and personalized growth roadmaps. "> - Competitive Compensation: We match your ever-growing skills, talent, and contributions with competitive USD-based compensation. "> - Flexible Schedule: Enjoy a flexible schedule with options to work from home and go to the office. "> Nice-to-Have Skills: "> - Customer Service Experience: Previous experience in customer service or technical support is a plus. "> - Salesforce Cloud Experience: Experience with Salesforce Cloud. "> - Front-End Development Skills: Proficiency in core JavaScript (or a popular variant) and front-end frameworks. "> The Benefits of Joining Us: "> - Work-Life Balance: Enjoy a great work-life balance with flexible scheduling options. "> - Continuous Learning: Encourage a continuous learning mindset and adaptability to new technologies and procedures. "> Application Process: "> Please check your email and complete your registration on our Applicant Site to unlock the next steps. "],