**Company Overview**: **Position Overview**: We are seeking a dedicated and knowledgeable Cloud Infrastructure and DevOps Help Desk Specialist to join our team. This role is crucial in supporting our cloud-based services and internal development operations, providing both in-depth technical assistance and high-level customer service. This is a full-time fully remote position for Latin American-based applicants within +/- 2 hours of Eastern Standard Time Zones (NYC). Resume must demonstrate professional English ability. **Responsibilities**: - Resolve as many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases. - Escalate unresolved issues to appropriate internal teams, possibly including cloud architects and senior DevOps engineers. - Document incident resolutions and maintain a knowledge database for problem management. - Collaborate with IT and cloud project teams to understand and support new deployments and service offerings. - Educate end-users and internal teams on new cloud technologies and DevOps tools. - Monitor cloud environments and automated processes, and report on their status and efficiency. - Implement minor updates to cloud configurations and scripts under the guidance of senior staff. - Assist in the creation of system documentation and user manuals. **Requirements**: - Bachelor's degree in Computer Science, Information Technology, or a related field. - Proven experience in a technical help desk or support role, ideally with a focus on cloud services (AWS, Azure, Google Cloud) and DevOps tools (Kubernetes, Docker, CI/CD pipelines). - Strong understanding of networking concepts, operating systems (Linux, Windows), and database systems. - Excellent problem-solving skills and the ability to diagnose and troubleshoot technical issues. **Preferred skills**: - Familiarity with scripting languages such as Python, Bash, or PowerShell. - Exceptional communication and customer service skills, with an ability to provide step-by-step technical help both written and verbally. - Certifications such as AWS Certified Cloud Practitioner, Microsoft Certified: Azure Fundamentals, or CompTIA Cloud+ are highly desirable. **Benefits**: - Fully remote - Flexible Schedule - Unlimited Paid Time Off (PTO) - Paid parental/bereavement leave - Worldwide recognized clients to build skills for an excellent resume - Top-notch team to learn and grow with **Salary**:$5,187.50 to $5,395.83 (monthly salary range) Background checks may be required for certain positions/projects. Blue Orange Digital is an equal opportunity employer.