The Candidate: Required skills/qualifications: Ability to work from home after training. Note: TRAINING WILL BE ONSITE - 3-4 days of training will be on-site at our office in Bogota. High School diploma or equivalent Must be 18 years old or over Fluency in written and spoken English at CEFR C1/C2 level. Excellent oral and written communication skills, including: Ability to communicate clearly, both written and orally, with faculty, students, staff, and team members Ability to walk customers through outlined problem-solving processes, using our knowledge base system Ability to ask questions to determine nature of problem Knowledge and experience with building, configuring, and troubleshooting computers Experience navigating through multiple internet applications to assist and resolve customer questions Proficiency in MS Office computer applications, including Word and Excel, and willingness to learn new technology systems Ability to handle multiple job tasks at one time and escalate issues in a timely manner Analytical orientation with strong attention to detail You must have a quiet, distraction-free work environment without any conflicting responsibilities during your scheduled work shift Ability to accurately type at least 25 wpm Strong interpersonal skills and a very high degree of customer service ethic Ability to perform remote troubleshooting Ability to take inbound (voice) phone calls in a conversation-heavy environment Minimum Internet Requirement Highspeed Internet Connection (Cable, Fiber, DSL) Mobile Broadband is not supported, this is satellite, wireless/cellular hotspot service, and point to point internet service 40 Mbps Download 20 Mbps Upload 100ms Ping or less Jitter: 40 MS or less Hardwired Connection Wired connection from the modem/router to the device, no splits/gaps or usage of Wi-Fi bridges Preferred requirements/qualifications: Some level of higher education completed Customer service or contact center experience Previous experience in the education industry and with e-learning technologies