Unicity International Bilingual Jr Trainer in Bogotá Are you an energetic, empathetic, and organized individual with teaching skills?Unicity International, a global health and wellness company, is looking for a passionate Jr. Trainer to join our team! As a Jr. Trainer, you'll be responsible for delivering client-focused training to address new hires, product updates, and recurring training needs.Position details - Schedule: Sunday to Sunday (2 days off) - Operation Hours: Between 8:00 AM to 9:00 PM (Daily 8 hour shifts) - Location: Bogotá - Office located at the north of the city (Near by Parque de la 93) - Salary: To be discussed - Contract: Indefinite term - Growth opportunities Required skills - Minimum of 2+ years of relevant experience - Market knowledge - Ability to address and resolve (issues, claims and/or complaints) on first contact - Strong documentation skills - Adherence to KPI indicators - Proficiency in data analysis and interpretation - Multitasking abilities - English proficiency (C1 level) Job responsibilities - Deliver client-focused training sessions for new hires, product updates, and recurring training needs. - Provide information about products and services to customers and resolve their issues. - Address and resolve complaints about products or services by clarifying the customer's issue, determining the cause, providing the best resolution, and following up as necessary with the agents. - Update customer records with accurate information cascading it properly to the ops. - Prepare reports on products or services by collecting and analyzing customer information. - Contribute to team efforts by achieving results as needed.