Job Description AgileEngine is one of the Inc. 5000 fastest-growing companies in the US and a top-3 ranked dev shop according to Clutch. We create award-winning custom software solutions that help companies across 15+ industries change the lives of millions. If you like a challenging environment where you’re working with the best and are encouraged to learn and experiment every day, there’s no better place - guaranteed! :) WHAT YOU WILL DO - Lead and mentor a team of SREs across India, LATAM , and Europe ; - Drive production support practices and lead incident resolution efforts; - Act as the technical point of contact for cross-regional alignment and team cohesion; - Oversee infrastructure as code and automation efforts using Terraform; - Design and improve CI/CD pipelines in GitLab to support efficient delivery; - Manage containerized environments with Docker and Kubernetes ; - Own observability strategy using tools like New Relic, Wavefront , or similar; - Coordinate VPN tunneling and SFTP setup in support of EHR integrations; - Provide technical guidance on customer interactions for issue resolution (2–3/month); - Support training and documentation on internal tools and EHR-related tasks; - Ensure infrastructure complies with HIPAA, GDPR , and iRhythm security protocols; - Collaborate with iRhythm’s DevOps, IT Security, and Engineering stakeholders; - Contribute to the successful migration from legacy tools (e.g., Bamboo, Codefresh, Bitbucket) to GitLab. MUST HAVES - 6+ years of experience in SRE, DevOps, or infrastructure roles; - Experience leading distributed engineering or support teams; - Deep knowledge of AWS, Terraform, GitLab, Kubernetes, Docker; - Experience with VPN tunnels, SFTP setup , and cloud-based networking; - Strong incident management and observability experience; - Excellent communication skills and ability to coordinate across time zones; - Familiarity working in compliance-heavy environments (HIPAA, GDPR); - Ability to train, mentor, and support junior team members; - Experience in driving process improvement and automation; - Work a Panama schedule with 8-hour daily shifts and participate in on-call duties 2–3 days per week, including every other weekend; - Upper-Intermediate English level. NICE TO HAVES - Experience with Mirth and IRIS EHR systems; - Familiarity with Bitbucket, Codefresh , and Ansible ; - Previous involvement in healthcare or medical device environments; - Understanding of high-availability infrastructure patterns. THE BENEFITS OF JOINING US - Professional growth: Accelerate your professional journey with mentorship, TechTalks, and personalized growth roadmaps. - Competitive compensation: We match your ever-growing skills, talent, and contributions with competitive USD-based compensation and budgets for education, fitness, and team activities. - A selection of exciting projects: Join projects with modern solutions development and top-tier clients that include Fortune 500 enterprises and leading product brands. - Flextime: Tailor your schedule for an optimal work-life balance, by having the options of working from home and going to the office – whatever makes you the happiest and most productive. Your application doesn't end here! To unlock the next steps, check your email and complete your registration on our Applicant Site . The incomplete registration results in the termination of your process. Requirements 6+ years of experience in SRE, DevOps, or infrastructure roles; - Experience leading distributed engineering or support teams; - Deep knowledge of AWS, Terraform, GitLab, Kubernetes, Docker; - Experience with VPN tunnels, SFTP setup, and cloud-based networking; - Strong incident management and observability experience; - Excellent communication skills and ability to coordinate across time zones; - Familiarity working in compliance-heavy environments (HIPAA, GDPR); - Ability to train, mentor, and support junior team members; - Experience in driving process improvement and automation; - Work a Panama schedule with 8-hour daily shifts and participate in on-call duties 2–3 days per week, including every other weekend; - Upper-Intermediate English level.