Job Opportunity We are seeking a highly organized and data-driven BPO Controller to oversee call center operations, analyze performance metrics, and implement process improvements. - Monitor agent performance, identifying areas for improvement and developing strategies to enhance productivity. - Ensure compliance with relevant regulations and handle customer inquiries in a professional manner. - At least 6 months of work experience in related roles, preferably in a supervisory capacity. - Technical or technological degree from an accredited institution. - Strong knowledge of Excel, Microsoft Office, SQL, and Power BI. - Proficiency in English at the B2+/C1 level. - Indefinite term contract with a competitive compensation package. - Biweekly payment schedule. - Full-time position with a standard 42-hour workweek. - On-site work arrangement at our Bogotá location. - Membership in Laika upon availability. - Access to Netflix/Spotify services upon availability. - Pre-paid Healthcare membership after three months of employment. - Opportunities for professional growth and development. - A dynamic work environment that fosters collaboration and innovation.