Requisition ID : 211892 We are committed to investing in our employees and helping you continue your career at ScotiaGBS. Purpose Responsible for the accurate and timely execution of employee leave data changes, including reviewing, transacting, or answering escalated inquiries on paid and non-paid leaves of absence, in line with standard policies, procedures, and service level agreements. As a member of the Benefits & Leaves Experience team, you will also be involved in gathering information to help resolve escalations where appropriate. Accountabilities Champions a customer-focused culture to leverage broader Bank relationships, systems, and knowledge. Enters/processes employee leave status changes in HR systems throughout the leave process. Ensures data accuracy and integrity of employee records through established internal control mechanisms. Responds to inquiries pertaining to specific employee leave events and answers escalated issues from different stakeholders. Runs regular daily/weekly reports to assess performance against standard procedures and Service Level Agreements (SLAs). Seeks opportunities to improve operational effectiveness and proposes recommendations to Lead, Managers, and Senior Manager, Benefits & Leaves Experience. Understands how the Bank’s risk appetite and culture should be considered in day-to-day activities and decisions. Actively pursues effective and efficient operations within their respective areas, ensuring the adequacy, adherence to, and effectiveness of day-to-day business controls to meet obligations related to operational risk, regulatory compliance risk, AML/ATF risk, and conduct risk, including responsibilities under relevant frameworks and guidelines. Reporting Relationships Primary Manager: Lead, Benefits & Leaves Experience Dimensions Accurate approvals (workflows) and data entries. Answers Tier 2 escalations from all areas of the Bank (global scope). Volume of transactions (TBD). Ensures business continuity for accountabilities under purview, ensuring coverage 5 days/week in assigned schedule. Education / Experience / Other Information Post-secondary Degree or Diploma in Business or Human Resources, or pursuing education in a related field. CHRP designation is considered an asset. Experience in a call/contact centre or customer-focused area is an asset. Knowledge of Benefits functions is an asset. Knowledge of HR transactions and pay cycle impacts. Deep understanding of Bank policies and procedures. Strong knowledge of organizational structure and complexity. Strong team player skills, with experience working with teams. Attentive to details and deadlines; ability to manage multiple priorities. Experience with transaction processing and data management. Experience in conflict/issue resolution. Strong verbal and written communication skills. #J-18808-Ljbffr