Customer Experience Manager Role Are you a strategic leader with experience in customer service and process optimization? As a CX Ops Service Strategy Manager, you will be responsible for designing and implementing customer experience strategies that drive business growth and improvement. - Benchmark industry best practices and implement them across diverse markets and cultures to drive continuous improvement. - Lead strategic initiatives to enhance the end-to-end customer experience, ensuring consistency and excellence across all touchpoints. This role requires a strong understanding of business operations, analytical skills, and the ability to lead teams in designing and implementing optimal solutions for the business, partners, and consumers. Requirements - Minimum 5 years of relevant work experience in management consulting, operations, customer service, or business development. - Deep expertise in continuous improvement methodologies, such as Black/Green Belt certification. - A self-starter mentality with the ability to work with minimal supervision, multitask, and prioritize effectively to meet deadlines.