At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.We are looking for a candidate with a minimum of 18+ years of related experience handling large scale Service Support Operations in a multi-faceted dynamic and complex organization.Role and Responsibilities:Oversee and drive team performance, customer satisfaction, retention, and growth through strategic engagement and tailored solutions.Align teams to organizational objectives; provide recommendations related to team organization and headcount needs.Operational reporting/accountability in partnership with operations/reporting teams.Collaborate with other departments in the broader organization to drive common initiatives and objectives.Engage in customer-facing interactions, including onsite travel, to stay current on engagement successes, challenges, and opportunities, and solicit feedback for improvements.Set practice and quarterly priorities in alignment with leadership; lead team performance toward those priorities.Involve in customer-critical partner/customer-facing issues in support of Client/Partner.Identify and pursue new business opportunities and partnerships.Demonstrate the ability to deal with change and excel in high-stress situations.Manage cost center ownership and expense management.Provide industry vertical thought leadership and/or competency thought leadership.Collaborate with the Center of Excellence (COE) regarding thought leadership, methodologies, tools, and/or other needs.What You Ought to Succeed:A total of 18+ years of experience as a client-facing consultant, including delivering enterprise-scale technology solutions in a services organization.Experience building out new teams and helping organizations through transformative change.Experience developing reusable practices and methodologies.Excellent verbal, presentation, and written communication skills, including executive communications.Excellent problem-solving skills, with a demonstrated ability to identify issues, solve them quickly and well, and know when to rely on internal resources to assist.Strong conflict resolution and negotiation skills.Ability to collaborate effectively with teammates and clients.Professional demeanor, with the ability to interact with and lead teams with varied strengths throughout Adobe, and communicate with client managers, directors, and VPs including CMOs and CXOs.When you join Capgemini, you don’t just start a new job. You become part of something bigger. #J-18808-Ljbffr