Driving Process Excellence as a Team Lead Firm Mission Statement At our core, we empower families by offering innovative immigration solutions that keep clients in the United States with their loved ones, where they belong. Our team is dedicated to fighting for what matters most – dignity and peace of mind. Position Overview The Process Improvement Team Lead oversees a diverse team responsible for creating and improving processes. This role involves guiding team members on process improvement methodologies, ensuring alignment with organizational goals and project management principles. Key Responsibilities 1. Lead and mentor a diverse team of Project Managers, Process Engineers, and Process Improvement Specialists to drive process excellence. 2. Ensure team members apply lean and project management principles in all project work, fostering a culture of continuous improvement. 3. Develop and oversee team member training and development programs focused on lean principles. 4. Monitor project progress, manage resources, and remove roadblocks to ensure timely delivery and exceed expectations. 5. Facilitate team meetings and 1:1's to review questions and process updates, promoting open communication and collaboration. 6. Ensure project deliverables meet quality standards and expectations through rigorous evaluation and feedback. 7. Supervise team members to provide regular reports on project progress and status, maintaining transparency and accountability. 8. Serve as the primary point of escalation for complex or unique projects, resolving issues promptly and effectively. 9. Address conflicts and issues within project teams or with stakeholders, leveraging strong interpersonal skills to build trust and rapport. Requirements To succeed in this role, you must possess excellent leadership, communication, and problem-solving skills. You should be proficient in lean and project management principles, with experience leading process creation and improvement projects.