About Us At NeuraFlash, we're revolutionizing the future of business through AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions that integrate Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce, and more to transform workflows, elevate customer experiences, and deliver tangible results. We're proud to be pioneering the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash was selected as the only partner for the private beta prior to launch. Post-launch, we've earned the distinction of being Salesforce's #1 partner for Agentforce. Your Role You'll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. Responsibilities - Work closely with a Solution Architect to deliver successful contact center solutions - Provide technical advisory support during business process reviews, helping to identify customer requirements and processes - Provide technical details and solutions for functional User Stories - Configure Salesforce Service Cloud Voice and Amazon Connect solutions - Hands-on development of a Solution Design, leveraging best practices and programming principles - Lead a development team in distributing tasks and performing code reviews - Deliver technical end-user training and documentation - Exercise independent judgment, and take the lead technical role on enterprise-level projects with minimal direction Requirements - Experience with hands-on programming (e.g., Python, Java, C#, .NET, Node.js) - Experience building integrations across multiple systems, REST APIs - Knowledge of JSON format and related services - Strong troubleshooting and debugging skills - Experience with Cloudformation, and Lambda Integrations - Experience implementing CI/CD or Infrastructure as Code Nice to Have - Experience with WFM, CRM, and contact center solutions - Experience with communications protocols and APIs such as WebRTC and SIP - Experience with Contact Flow implementation, Lex integration, and contact center routing - Advanced knowledge of AWS services and cloud architecture - Familiarity with Salesforce Service Cloud - Contact center product knowledge of other platforms (Genesys, Cisco, Avaya, Twilio, etc.) - AWS Cloud Practitioner Certification - AWS Developer Associate Certification or Professional - AWS Solution Architect Certification or Professional - Salesforce Certified Administrator - Salesforce Certified Platform Developer I What We Offer - Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash Family who work remotely, we're focused on keeping everyone connected and unified as one team. - Travel: Get ready to pack your bags and hit the road For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients. - Flexibility: We know that a perfect 9-5 isn't possible. So if you have to jump out to do any of those, no problem We build a culture of trust and understanding. We value good work not the hours in which you get it done. - Collaboration: You have a voice here Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small. - Celebrate Often: We take our work seriously, but we don't take ourselves too seriously. Our teams love to have fun and celebrate the big things and the small things together.