Job Purpose: Under the general supervision of the Director of Linguistic Validation Operations, to provide research and review of COA (Clinical Outcomes Assessments) documents and other related forms as needed per customer/client requests. Provide thorough investigation and detailed summary reporting of instrument profiles. Provide timely response to customer/client quotation requests based upon information gathered during research process. Process all requests for licensing and permissions for COA instruments. **About Regulated Industries** RWS Regulated Industries is a highly specialized division of RWS, a world-leading provider of technology-enabled language, content, and intellectual property services. The Regulated Industries division is focused on developing translation and content management solutions tailored to address the complex regulatory environment in force with premium sectors such as Life Sciences and Healthcare (pharmaceuticals, medical devices, CROs, healthcare companies), Finance (banks, asset management companies, insurance providers, fintech) and Legal (law firms, audit companies). Job Overview: **Key Responsibilities** - Research prior translation projects information required in the completion of instrument summary reports. - Must be innovative in approach to locate instrument information and is responsible for making a determination on what does and what does not pertain to client needs. - Communicate with company customers/clients to obtain specifications and other information to provide accurate and timely quotes, to ensure their needs are met and issues are resolved, to describe company researching and archiving services, and to maintain and expand customer base. - Generate licensing quotation modules for inclusion in LV department quotations. - Provide follow through consultation with clients on changes to projects, priorities, etc. - Compose or generate a variety of materials (e.g. reports, memos, letters, manuals, etc.) for the purpose of documenting activities and providing written reference and/or conveying information regarding the status of client requests and associated projects. - Analyze quoted project prices to actual prices for the purpose of monitoring the accuracy of quotes and recommending changes/adjustments to future cost estimates. - Engage in ongoing training and professional development. - Coordinate with the Accounting Department to ensure proper processing of invoices and payments for projects, as required. - Conduct special projects as assigned. **Skills & Experience** - Bachelor´s degree with one to two years of work related experience. - Previous experience in CoA license is preferable and or linguistic validation. - Experience with medical terminology and/or within research/clinical settings desirable. - Ability to find, analyze, interpret, summarize, and compile data from various research sources. - Ability to work with mínimal supervision and demonstrate appropriate initiative when making decisions and problem-solving. Demonstrate flexibility and an open-minded approach to task completion. - Ability to prioritize and organize multiple simultaneous tasks to ensure timely and accurate completion. Requires effective use of organizational and time management skills. - Ability to present information effectively, clearly, and concisely both orally and in writing. - Excellent customer service skills, including ability to communicate clearly with clients and resolve customer issues or complaints. - Ability to carry out instructions furnished in written or oral form, with attention to detail, and to work with minimum supervision. - Ability to effectively work independently, as well as part of a team and with a diverse group of individuals. - Ability to maintain confidentiality of information regarding company financial and other information. - Ability to establish and maintain cooperative working relationships with others contacted in the course of work; teamwork and consensus-building skills. Life at RWS: At RWS, we’re here for one purpose: unlocking global understanding. As a unique, world-leading provider of technology-enabled language, content, and intellectual property services, we remove the barriers to communication to make global connection possible. Our unrivalled experience and deep understanding of language have been developed over more than 60 years. As we look to shape the future, our ambition is to create a world where understanding is universal for everyone. We work with over 80% of the world’s top 100 brands, more than three-quarters of Fortune’s 20 ‘Most Admired Companies’ and almost all the top pharmaceutical companies, investment banks, law firms and patent filers. Our client base spans Europe, Asia Pacific and North and South America. Our 65+ global locations across five continents service clients in the automotive, chemical, financial, legal, medical, pharmaceutical, technology and telecommunications sectors. If you like