Job summary At AffiniPay, we're continuously tackling exciting and interesting problems to define the direction of the financial technology and legal software industry to transform the way professionals get paid Our drive to become leaders in this space has fostered our fast-moving, growth-focused culture We've assembled teams of highly collaborative problem solvers who are passionate about both personal and company growth We are eager to create, work together, and do whatever it takes to get the job done We also know that our people are our greatest asset and responsible for our ultimate success As such, we invest in our team-members' growth and development, recognize accomplishments, and celebrate successes together We're building a winning team, and we need more creative, collaborative, and fun-loving people to help us get the job done Qualifications - Bachelor's Degree in Computer Science or equivalent - Strong problem solving and decision-making ability - Familiarity with the payment industry, including best practices, solutions, and technologies - Experience creating and forming relationships with customers - 6+ years experience Mac and PC support - 4+ years of experience with SSO(Okta), MDM(Kandji/Intune) and google workspace - 3+ Years managing user/rolebased access in SaaS environments - Hands on experience with Zoom (including Zoom Phone/Contact Center) - Fluent in Spanish; Fluent in English Responsibilities - Provide problem solving & support - Lead daily onsite and remote IT support for employees, ensuring timely issue resolution. - Serve as lead SaaS platforms like Okta, Google Workspace, Zoom, Zscaler, Kandji & Intune - Troubleshoot Hardware/Software issues and manage inventory & asset tracking. - Handle Windows and MaxOS virtualization - Identify recurring user issues and document solutions. - Collaboration & Communication - Communicate effectively with employees and stakeholders, maintaining a customer-first mindset. - Deliver premium support for senior leadership and critical meetings. - Mentor and coach team members on technical challenges. - Innovation & Efficiency - Experience with automation tools. - Proactively identify opportunities to enrich team and user productivity. - Develop knowledge based articles and promote best practices. - Assist with assigned IT Projects. - Lifecycle Management - Support employee lifecycle processes such as onboarding and offboarding efforts. - Infrastructure & Maintenance - Manage video conferencing systems, live events, zoom rooms, printers, and digital signage in corporate environments. - Project & Time management - Proven ability to multitask and manage multiple projects simultaneously. - Strong prioritization skills with attention to detail and accuracy. Skills - Mac and PC support - SSO(Okta), MDM(Kandji/Intune) and google workspace - Managing user/rolebased access in SaaS environments - Zoom (including Zoom Phone/Contact Center) Desired requirements - Based in Bogotá, Colombia - Ability to travel to Bogotá or Medellín as needed Benefits - Investment in team-members' growth and development - Recognition of accomplishments and celebration of successes Descripción del trabajo Lorem ipsum dolor sit amet , consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare. Donec lacinia nisi nec odio ultricies imperdiet. Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula. Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit , at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus. Obtén acceso completo Accede a todos los puestos de alto nivel y consigue el trabajo de tus sueños. Inscríbete ahora