At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com Job Function: Project/Program Management Group Job Sub Function: Project/Program Management Job Category: Professional All Job Posting Locations: CO015 One JNJ Bogota Building Job Description: Key Responsibilities: Manage the customer journey: Oversee the end-to-end customer experience and ensure consistency and excellence across all touchpoints. Develop and implement customer experience strategies that align with business goals and customer needs. Serve as the regional focal point for the E2E Customer Experience framework, measuring customer insights, conducting customer journey mapping, and identifying key trouble spots. Partner with commercial and delivery operations teams to analyze insights, identify opportunities, and set strategic priorities for personalized customer experiences. Collaborate with Global Customer Collaboration Teams for regional implementations and continuous improvement in the Customer Experience Journey. Track and measure KPIs related to customer satisfaction, retention, and loyalty. Lead and support change management efforts for successful implementation of new initiatives. Continuously explore new technologies, trends, and best practices to enhance the customer experience through innovative solutions. Qualifications: Bachelor’s degree in Business, Economics, Management, Engineering; MBA is a plus. Minimum 6 years of experience in E2E supply chain, customer experience, and customer transformation. Experience in managing complex projects, including planning, execution, and monitoring. Strong analytical skills to interpret data and identify trends. Learning agility and a customer-centric mindset with business acumen and understanding of E2E supply chain. Collaborative, proactive, and influential with strong stakeholder management skills. Leadership skills to drive initiatives based on E2E analysis and coordination between operations and customers. Ability to motivate and inspire a passion for improving customer experience. Fluent in Spanish and English, both oral and written. #J-18808-Ljbffr