**About the role**: Provides field technical support to customers by serving as the primary technical interface for TD SYNNEX products, solutions, and services. Performs a variety of product, and technical support functions which include research and resolution of pre-sales technical and process related issues. Such activities may include the following as well as other duties as assigned What You'll Do: - Provides pre-sales resolution of all technical and process related issues, using appropriate escalation points when necessary. - Consults with customers and technology group to clarify and/or resolve problems, evaluate operational and performance requirements. - Consults with customers concerning pre-sales design, development and maintenance of products/services. - Assists sales channel, field teams and customers with pre-sales technical solutions. - Responsible for knowledge transfer of advanced technical theory to target audiences. - Communicates complex information and ideas clearly, concisely, and persuasively to target audiences. - Participates in products, solutions or services training to maintain technical knowledge, active certification and competence. - Assists in determining the feasibility of proposal, conferring with customers and technology group to clarify and/or resolve problem. - Consults on advanced configurations on converged solutions. "Sells best of breed" Solutions that include TD SYNNEX services Creates, presents, and executes strategies. What We're Looking For: - General knowledge of other related disciplines. - Develops solutions to complex problems where advanced analysis of data and technology is required. - Demonstrates good judgment in determining best techniques to achieve results. - Work is performed without appreciable direction using independent judgment and discretion. - Exercises considerable latitude in determining technical objectives. - Work may be reviewed at a high level from a relatively long-term perspective, for desired results. - Frequently represents organization as a prime technical contact on projects or contracts. - Interacts with external professionals on significant technical matters requiring coordination between organizations. - Actions impact the success and completion of a project. - Failure to accomplish work or erroneous decisions will result in serious project delays and expenditure of substantial resources to remedy Work Experience: - 6-9 years with bachelors' or equivalent combination of formal education and directly related experience. - 4-7 years with master's. Education and Certification(s): - Bachelor's degree or equivalent technical education Distinguishing Characteristic(s): - May be required to travel 50% of the time Field based - Certification in 3-4 brands or advanced technical certifications in 1-2 brands - Occasionally contributes to process improvements - Typically resolves problems using existing solutions - Provides informal guidance to junior staff **Key Skills** **What's In It For You?** - ** Elective Benefits**: Our programs are tailored to your country to best accommodate your lifestyle. - ** Grow Your Career**:Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses. - ** Elevate Your Personal Well-Being**: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program. - ** Diversity, Equity & Inclusion**:It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities. - ** Make the Most of our Global Organization**: Network with other new co-workers within your first 30 days through our onboarding program. - ** Connect with Your Community**: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives. At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for!