Lead Administrative Assistant What can you expect? About the Role: As a Lead Administrative Assistant, you will play apivotal role in ensuring the smooth operation of our team whilealso providing administrative support. In addition to youradministrative duties, you will be responsible for managing a teamof Administrative Assistants. This role offers the opportunity toshowcase your leadership skills, contribute to the success of theteam, and drive operational excellence. What's in it for you? Competitive pay, Christmas bonus, and full benefits package –effective starting Day 1! (Life, major medical, and otherinsurances at preferential rates, as well as a Savings Fund). Generous paid time off for vacation, sick days, company holidays(with early dismissal), floating holidays, and time to give back toyour community; flexible work culture (hybrid work schedule). Employee Resource Groups which provide access to leaders, relevantvolunteer, and mentoring opportunities, and interactions withcounterparts in industry groups and client organizations. We willcount on you to: Administrative Duties: - Provide day-to-dayadministrative support, including comprehensive calendarmanagement, booking business travel, organizing video conferences,processing expense reports, timesheets, vendor invoices, CRMcontact data entry and updates, coordinating internal and externalevents. - Coordinate and support project management activities. -Build strong relationships and liaise with internal and externalstakeholders. Team Leadership and Development: - Lead and manage ateam of administrative assistants. - Provide guidance, mentorshipand onboarding support to team members to ensure high qualityoutput. - Serve as the team’s first point of contact for issueresolution, escalating issues appropriately and respectfully. -Assign tasks and ensure timely completion of deliverables. -Conduct performance evaluations and provide feedback to teammembers. - Identify training and development needs and coordinaterelevant training programs. - Provide peer review of documentsbefore final production/distribution to ensure quality control offinal product. - Foster a collaborative and inclusive teamenvironment. - Set a positive example and acknowledge good work. -Assist team with setting individual performance goals. - Coach teammembers to help achieve goals, develop skills, or improveperformance. - Collect feedback to write and conduct mid-year andyear-end reviews. - Work with management to calibrate performanceratings. - Coordinate new hire onboarding and integrate new hiresinto the team. - Identify skills/learning gaps for the team andsuggest training content. Delivers and responds to constructivefeedback, implementing changes as needed. - Resolve conflicts andaddress any performance or behavioral issues. Communication andInfluence: - Identify and communicate potentially disruptivechallenges on the horizon. - Independently synthesize complexinformation into clear, concise messages. - Actively listen andseek clarifications. Strong sense of discretion with confidentialinformation. - Be fair and respectful when communicating withothers and challenge or coach those who do not meet standards. -Facilitate productive conversations and debate key points withconfidence. Process Improvement: - Identify opportunities forprocess improvement and implement efficient workflows. - Streamlineadministrative procedures to enhance productivity andeffectiveness. - Collaborate with other Administrative Leadershipand cross-functional teams to implement best practices. -Continuously evaluate and optimize team performance. - Support AADepartment special projects. What do you need to have? - 5+ yearsof experience in administrative or customer service roles. - Fluentin Spanish and superior written and verbal communication inEnglish. - Proficiency in Microsoft Office Suite. - Provenexperience in team management and leadership. - Training and/orworkflow coordination experience is a plus. - Strongorganizational, time, and project management skills. -Detail-oriented with a focus on delivering high-quality work. -Ability to multitask and prioritize tasks to deliver results ontime. - Empathetic, courteous, positive demeanor. - Problem-solvingmindset and ability to adapt to changing priorities. - Ability towork independently and collaboratively in a fast-paced environment. - Resourceful and proactive. - Team player able to work withdifferent personalities and working styles. - High emotionalintelligence. - Ability to deescalate conflict. - Maintain andrespect confidentiality. Marsh, a business of Marsh McLennan (NYSE:MMC), is the world’s top insurance broker and risk advisor. MarshMcLennan is a global leader in risk, strategy, and people, advisingclients in 130 countries across four businesses: Marsh, GuyCarpenter, Mercer, and Oliver Wyman. With annual revenue of $24billion and more than 90,000 colleagues, Marsh McLennan helps buildthe confidence to thrive through the power of perspective. For moreinformation, visit marsh.com, or follow on LinkedIn and X. MarshMcLennan is committed to creating a diverse, inclusive, andflexible work environment. We aim to attract and retain the bestpeople and embrace diversity of age, background, disability, ethnicorigin, family duties, gender orientation or expression, maritalstatus, nationality, parental status, personal or social status,political affiliation, race, religion and beliefs, sex/gender,sexual orientation or expression, skin color, or any othercharacteristic protected by applicable law. Marsh McLennan iscommitted to hybrid work, which includes the flexibility of workingremotely and the collaboration, connections, and professionaldevelopment benefits of working together in the office. All MarshMcLennan colleagues are expected to be in their local office orworking onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per weekon which their full team will be together in person. #J-18808-Ljbffr Administration