Roca Alliances is a specialized recruitment firm in the tech sector, connecting top talent with leading global companies. We provide tailored hiring solutions, ensuring the perfect match for each role. Our deep understanding of industry trends allows us to conduct targeted, efficient recruitment. Committed to excellence, we build long-lasting partnerships that drive business success. At Roca Alliances, we help businesses thrive by delivering the right professionals to meet their needs. This time, we are partnering with a global leader in IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT teams, powered by AI. The company has experienced strong double-digit growth over the years, serving a diverse range of industries in over 20 countries and managing more than 15 million endpoints globally. ***About the Role**: As an **Account Manager** at **Kaseya**, you will play a key role in **client engagement, revenue growth, and customer satisfaction**. You’ll work closely with customers to understand their needs, deliver value, and promote adoption of our award-winning **IT Complete** platform. ***Key Responsibilities**: **Client Engagement & Relationship Building** - Proactively engage with clients to understand evolving business objectives - Learn their business and initiate regular communications - Anticipate challenges and provide **preemptive solutions** to enhance their experience **Growth & Expansion Strategy** - Identify and execute on **cross-sell and upsell** opportunities - Align strategies with customers for **mutual success and account growth**: - Monitor usage metrics and address **adoption hurdles proactively** **Sales Execution & Communication** - Follow established **sales checklists, processes, and timelines**: - Maintain high-quality customer relationships directly tied to sales performance - Deliver personalized sessions and promote best practices for product usage **Product Expertise & Enablement** - Develop deep product knowledge and understand integrations - Educate customers on new features, updates, and value - Collaborate with technical specialists to highlight product benefits ️ **Cross-Functional Collaboration** - Act as the **voice of the customer** to influence product improvements - Support onboarding and **drive product adoption** with tailored action plans - Join proactive meetings to align strategies across departments **Professional Growth & Development** - Work in a fast-paced, stimulating environment - Access **ongoing education and sales training** to sharpen your skills ***Requirements**: **1-2 years’ experience** in a sales role **Passionate about sales**, growth-minded, and motivated by commissions **Proven success** in inside sales within a fast-paced, metrics-driven setting A **resilient achiever** with a track record of exceeding goals **Coachable**, competitive, and results-driven Excellent **communication, organization,** and **interpersonal skills** Ability to create **weekly, monthly, and rolling 6-week forecasts** Experience with **CRM tools** like Salesforce to manage leads and accounts ️ **Language**: Proficient in **Portuguese** **Benefits**: **Competitive salary** in Colombian pesos (COP) **Private medical insurance** **Continuous training** and mentoring Opportunity to work with a **leading global IT company** **This is an Excellent Opportunity!**: If you meet the requirements, we’d love to start a conversation with you. Don’t miss your chance to work with a global tech leader on the rise!