ABOUT THE OPPORTUNITY This individual will oversee our AXP Public Cloud Customers and solutions, from onboarding to revenue retention. The Individual will work collaboratively and driving end to end customer engagement processes, Adoption, Expansion and Renewals. Work with team to increase customer references and stories. The job also includes developing or fine-tuning best practices, reporting and customer analysis and working with cross functional teams, sales, services, support, engineering, and partners. The AXP Customer Success Manager is expected to learn the customer business needs and identify how Avaya may help the customer. ABOUT YOU To be successful in this role you will have to have strong relationship skills, be able to work in a matrix organization, have experience in a SaaS business overachieving on Net Revenue Retention targets. EXPERIENCE • Strong results in driving key customer success KPIs • Demonstrated ability to improve end-to-end processes based on industry best practices and lessons learned. SKILLS & COMPETENCIES • Customer Engagement and Success competencies and proficiencies • Knowledge with customer success tools and processes • Negotiation skills • Sales and commercial skills ADDITIONAL INFORMATION • Full Time • Hybrid • Up to 50% travel BENEFITS • Well-Being : We provide comprehensive health insurance plans that include medical, dental and vision for you and your family, in many countries. We also provide wellness and employee assistance programs. • Recharge & Refuel : We work in a dynamic environment, and we recognize the need for you to take a break and recharge. We encourage employees to use our generous time-off policy on a regular basis. • Continuous Learning :Grow your skills with access to on-demand platforms and enhance your diversity lens by participating in a program that fully funds you for a cultural immersion in another country. • Growth & Developmen t : A feedback loop is important as you grow in your role and career. We schedule frequent check-ins with you and your leaders to help you identify your path to success. • Giving Back We recognize Avayans for their time and effort spent impacting causes within their communities. And we host an annual, company-wide Month of Giving. FOOTER