**Responsibilities**: - Offering 3rd line support - Investigating and fixing problems escalated from lower support lines - On-call support - Document troubleshooting and problem resolution steps to provide guidance to junior support teams - Work within established configuration and change management policies to plan agree and deliver changes - Attending problem meetings with clients and internal managers - Monitoring and performance improvements **Qualifications and Experience**: - Cloud knowledge: Microsoft Azure/ AWS - Practical experience in managing large enterprise systems - Experience in supporting services for Microsoft technologies: - Manage Windows Servers 2012/2016/2019 - Manage Active Directory, Azure AD, DNS, DHCP, File and Print - Administration of VMware/Hyper-V virtualization infrastructure - Knowledge of servers hardware from various vendors - Knowledge of enterprise storage systems - HP, DELL, EMC, Netapp - Knowledge of Microsoft Exchange - on-prem and hybrid solution with O365 - Knowledge of Citrix XenApp Server - an advantage - Experience in scripts writing: Batch, PowerShell etc - an advantage - Strong communication skills - Fluent in English **About Endava**: Endava is reimagining the relationships between people and technology. For the past 20 years it has helped some of the world's leading Finance, Insurance, Telecommunications, Media, Technology and Retail companies accelerate their ability to take advantage of new business models and market opportunities. We have more than 8200 employees located in close to client locations in Denmark, Germany, Netherlands, United Kingdom, United States and nearshore delivery centers in the EU: Romania, Bulgaria, Croatia and Slovenia; Central European Countries: North Macedonia, Moldova, Serbia and Bosnia and Herzegovina; Latin America: Argentina, Colombia and Uruguay. **Additional Information**: In-depth knowledge or holding any of the below certifications is a plus: - MS Certifications (MCTS, MCITP, MCSE) in the field of System Administration - VMware Certification (VCP) **About Endava**: Endava is reimagining the relationships between people and technology. For the past 20 years it has helped some of the world's leading Finance, Insurance, Telecommunications, Media, Technology and Retail companies accelerate their ability to take advantage of new business models and market opportunities. We have more than 8200 employees located in close to client locations in Denmark, Germany, Netherlands, United Kingdom, United States and nearshore delivery centers in the EU: Romania, Bulgaria, Croatia and Slovenia; Central European Countries: North Macedonia, Moldova, Serbia and Bosnia and Herzegovina; Latin America: Argentina, Colombia and Uruguay.