Get AI-powered advice on this job and more exclusive features. Estimated Salary Range:$3,000 - $4,500 USD/month + Full Employment Benefits (Statutory) Primary Role Provide expert-level technical support and infrastructure troubleshooting. Act as the final escalation point for all technical issues that cannot be resolved by Tier 1 or Tier 2 support. This role includes system administration, root-cause analysis, documentation, and driving long-term solutions that improve system reliability and user experience. Key Responsibilities Resolve the most complex technical issues escalated from Tier 2 and Tier 1 teams Perform advanced diagnostics, root-cause analysis, and long-term resolution planning for system, network, cloud, and security issues Manage and administer Microsoft 365 environments, servers (on-prem and cloud-based), Active Directory, DNS/DHCP, and group policies Monitor system performance and implement improvements to enhance uptime and efficiency Serve as a subject matter expert in infrastructure, networking, and enterprise applications Collaborate with engineering, DevOps, or development teams to resolve issues that impact end users or system integrity Create and maintain technical documentation, including incident reports, SOPs, and infrastructure guides Mentor and support Tier 1 and Tier 2 staff, fostering knowledge sharing and training Lead technical projects or initiatives to improve IT services and infrastructure Required Skills and Qualifications Exceptional spoken and written English (C1 or C2) Expert-level proficiency in Microsoft 365, Windows Server, Active Directory, networking protocols, and cloud technologies (Azure or AWS) Experience with virtualization platforms (e.g., Hyper-V, VMware) and remote access tools Deep understanding of network infrastructure, including firewalls, switches, routing, and VPNs Familiarity with scripting and automation (e.g., PowerShell) is highly desirable Strong documentation skills and experience in creating SOPs and incident reports 10+ years of experience in a senior IT support or systems/network administrator role Advanced experience with DLPs solutions Expertise using and configuring Microsoft Intune Relevant certifications strongly preferred (e.g., Microsoft Certified: Azure Administrator, Cisco CCNA/CCNP, CompTIA Security+, etc.) Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Information Technology Industries Outsourcing and Offshoring Consulting Referrals increase your chances of interviewing at Nearshore Business Solutions by 2x Sign in to set job alerts for “Information Technology Support Technician” roles. Bogota, D.C., Capital District, Colombia 3 weeks ago Service Desk Specialist (Internal IT Support) Bogota, D.C., Capital District, Colombia 1 month ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr