Overview At Zebra, we are a community of innovators dedicated to creating new ways of working to improve everyday life. We foster a diverse environment where curiosity and care drive us to develop solutions that anticipate and meet our customers' and partners' needs. Being part of Zebra Nation means being seen, heard, valued, and respected. We collaborate across diverse perspectives to fulfill our purpose and push boundaries to redefine the future of work for organizations, employees, and communities worldwide. Job Summary Serves as the primary post-sale point of contact for clients/customers. Utilizes in-depth industry and product knowledge, along with technical expertise, to enhance product adoption and utilization. Recommends solutions to help customers achieve specific business outcomes and maximize value. Responsible for identifying opportunities for upselling and cross-selling, ensuring client renewal and retention, and advocating best practices for product use. May handle escalations and coordinate across various company departments. Responsibilities Manage a portfolio of strategic and top customers throughout their post-sales journey, including kickoff, onboarding, adoption, renewal, and advocacy. Meet and exceed KPIs related to customer adoption, upsell, renewal, and advocacy programs. Create and execute project management plans, driving strategic and tactical initiatives across the organization. Prioritize multiple tasks effectively, understanding diverse customer use cases and needs. Analyze and resolve product adoption issues, escalate customer concerns, and coordinate with internal teams. Facilitate customer cadence calls, onsite and web trainings. Drive quarterly steering committee meetings, partnering with sales and leadership to ensure ROI. Act as the voice of the customer, supporting them throughout their journey. Maximize customer environments to exceed value expectations. Recommend business processes to accelerate adoption, retention, and upsell, while identifying risks. Document and share customer success stories. Partner with sales to identify expansion opportunities. Qualifications Required Bachelor's degree required; Master's degree or relevant experience preferred. Minimum of 5 years' work experience. Fluent in both English and Spanish (written and verbal). Strong knowledge of business challenges and enterprise landscape. Excellent project management, organizational, and communication skills. Ability to build strong relationships and demonstrate leadership qualities. Preferred Ability to communicate effectively with Director and C-level executives. Understanding of CPG/supply chain and/or store operations account management processes is a plus. Note: Our recruiters will always contact candidates through official channels. We do not ask for personal information outside our applicant tracking system to prevent fraud. #J-18808-Ljbffr