Scheduling Coordinator Location: Barranquilla, Atlántico, Colombia Employment Type: Permanent Salary & Benefits Salary: 3,250,000 COP with a 250,000 COP bonus. Schedule: 2 days off - 5 working days. Monday to Sunday, 7:00 a.m. to 6:00 p.m., depending on availability and client needs (maximum of 40 hours per week). Work arrangement: 100% on-site. About the Role We are looking for a motivated and detail-oriented Scheduling Coordinator to join our team in the healthcare sector. In this role, you will contribute to reviewing caregiver preferred hours, identifying open shifts with clients, and strategically matching these vacancies with caregivers to maximize their schedules and income. Responsibilities Review caregiver preferred hours in our Point-of-Care software. Identify open shifts with clients and fill these vacancies based on client attributes and caregiver preferences. Think analytically to optimize caregiver schedules, ensuring maximum coverage and client satisfaction. Act as a business partner between caregivers, clients, and branch staff to ensure a cohesive experience for all parties involved. Promptly inform the branch of any changes or client complaints in real time. Provide constructive feedback to branch staff regarding caregiver performance, attendance, and client feedback. Ensure all communication and documentation are precise, detailed, thorough, and timely. Field inbound calls as necessary to assist our customer service team. Report security incidents and any identified security weaknesses. Perform other tasks as assigned. Requirements High school diploma at minimum; Associate's degree preferred. Technical proficiency in utilizing scheduling software and generating reports. Fluent in spoken and written English. Preferred Qualifications Healthcare experience is a plus but not required. Call center or customer service experience is preferred. Who We Are SGF Global is an integrated talent solutions provider, offering staffing, recruitment, Employer of Record (EOR), nearshore, and consulting services across a wide range of industries in 35 countries. We're a dynamic, people-first organization where fresh ideas are always welcome. Our culture is built on collaboration, innovation, and a genuine passion for helping people grow. At SGF Global, smiles are part of the dress code, and every voice matters. Are you looking to join an organization where your ideas are valued, your growth is supported, and your work makes a global impact? We're always looking for talented individuals who are ready to make a difference. #J-18808-Ljbffr