Archive (archive.com) is the ultimate AI-first influencer marketing platform. We build software and agents to help influencer marketers grow revenues faster.Over 2,000+ innovative brands like L'Oreal, Glossier, Revlon, Olipop, Quest Nutrition, Parade, and Liquid Death use our software to streamline their influencer marketing initiatives, and we're backed by top investors like Stripe, Tiger, Battery Ventures, and founders of companies like Ramp, Hugging Face, and Applied Intuition (See Techcrunch).We are looking for an exceptional team member to join our growing team in Bogotá, Colombia. As a Customer Success Manager at Archive, you will drive customer satisfaction, retention, and growth while working directly with our diverse portfolio of brands. The ideal candidate will be passionate about helping customers maximize value from our platform while contributing to the development of our customer success organization.Requirements2-5+ years of Customer Success Management experience1+ years in SaaS or E-commerce industry experienceNative-level English proficiency in both verbal and written communicationDemonstrated track record of managing and growing customer relationshipsStrong analytical skills with experience in tracking and improving Customer Success metricsHigh level of self-motivation and drive with a proven ability to work independentlyNatural curiosity and desire to understand customer needs and business objectivesExperience with customer success tools and CRM platformsStrong problem-solving abilities and attention to detailAbility to work in our Bogotá officeBonus QualificationsBasic understanding of influencer marketingPrevious experience in a high-growth startup environmentKey ResponsibilitiesDrive customer satisfaction and success through proactive relationship management and regular check-ins with assigned accountsLead customer onboarding processes, ensuring smooth implementation and adoption of the Archive platformDevelop and execute strategies to reduce customer churn while increasing retention and renewal ratesIdentify and execute upselling opportunities by understanding customer needs and showcasing relevant platform featuresCollaborate cross-functionally with engineering, support, and sales teams to resolve customer issues and implement solutionsGather and analyze customer feedback to improve product features and customer success processesMonitor and optimize key customer success metrics while developing strategies for continuous improvementProvide comprehensive platform education and training to ensure customers maximize their ROI #J-18808-Ljbffr