Join to apply for the Customer Advocate role at StratifyIQ Continue with Google Continue with Google Join to apply for the Customer Advocate role at StratifyIQ Get AI-powered advice on this job and more exclusive features. This range is provided by StratifyIQ. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $10,000.00/yr - $12,000.00/yr Overview We are looking for a proactive and personable Bilingual Customer Advocate to join our Customer Success Team. This role involves engaging new customers over the phone and guiding them through a qualification process with a concierge approach. We are building a team of individuals who excel in relationship-building, problem-solving, and customer service. Key Characteristics Positive and resilient with an optimistic outlook Proactive problem-solver who identifies solutions to improve customer experiences Team player who thrives on collaboration Adaptable to change in a fast-paced environment Strong work ethic with excellent attendance and punctuality Tech-savvy and able to handle multiple tasks Duties And Responsibilities Engage with customers via phone, email, or text to assess needs and provide tailored support Listen actively and resolve inquiries with exceptional customer service Deliver conversational, natural interactions even when following a script Adapt to shift requirements, including weekends and holidays Operate effectively both as part of a team and independently Qualifications Bilingual in Spanish and English Outstanding interpersonal and communication skills Ability to thrive in a dynamic and high-energy work environment 2+ years of customer service experience (call center experience preferred) High school diploma required; Bachelor’s degree preferred About Us We are a leading tech-enabled business support company, providing tailored solutions to deliver outcomes, drive profitability, and elevate the customer experience. Salary posted is BASE salary. There are financial incentives available. Benefits Work From Home Paid Time Off package Monthly Incentive Opportunities Seniority level Seniority level Associate Employment type Employment type Full-time Job function Job function Other Industries Real Estate and Equipment Rental Services Referrals increase your chances of interviewing at StratifyIQ by 2x Customer Service Representative (Colombia) (Remote) Customer Service Representative (Ecommerce/AI-Enabled) Customer Service Representative (Colombia) (Remote) Call Center Customer Service Representative We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr