Job Title: - Customer Service Representative- Location: - Bogotá, Colombia- Category: - Customer Service- Experience: - Entry-Level**Job Description**: **Description** Charger logistics Inc. is a world - class asset-based carrier with locations across North America. With over 20 years of experience providing the best logistics solutions, Charger logistics has transformed into a world-class transport provider and continue to grow. We are entrepreneurial-minded organization that welcomes and support individual ideas and strategies. We are looking for dynamic individuals with a passion for helping people to join our team at our Bogota Office. **Responsibilities**: - Coordinate, track and trace all shipping and handling requests with customers and suppliers in support of a customer specialized project. - Proactively identify shipments at risk of service failure and take control of shipments to ensure on time delivery. - Correctly troubleshoot and proactively resolve shipment discrepancies, as needed. - Respond timely to customer needs for information, including but not limited to updates on orders, Proof of Delivery and inventory cycle counts. - Investigate product overage, shortage and damage; complete appropriate documentation and manage customer response for handling of the issue. - Notify Operations Lead of all requested changes from the customer or a supplier regarding shipping, handling or administrative items. - Develop and maintain a positive working relationship with all service providers. - Report customer feedback to Logistics Project Lead, including any signs of customer dissatisfaction. - Correctly enter data into transportation management system and maintain and generate required reports; properly process, audit and file various documentation. **Requirements**: - 2+ years' experience in Logistics; Transportation or Distribution industry experience with understanding of airfreight, expedited ground services, warehousing, inventory, and order fulfillment preferred - Strong organizational skills - Experience with TMS systems preferred - Excellent communication and time-management skills - Must be able to multitask & prioritize efficiently in a fast-paced environment - Proficient with Microsoft Office systems - Ability to work independently and as part of a team - High school diploma or GED equivalent is required **Benefits** - Career growth - Healthcare Benefit Package - High competitive salary