**Company Description** As a Leasing and Tenant Relations Associate, you will be responsible for ensuring seamless operations related to tenant leasing and retention, with a strong focus on delivering exceptional customer service, proactive problem-solving, and meticulous attention to detail. You will act as a key point of contact for tenants and leasing agents, helping to facilitate all aspects of the leasing process. **Role Description** **Section 8 Rentals**: Manage all aspects of Section 8 housing rentals, including tenant inquiries, eligibility verification, and ongoing tenant support. **Tenant Retention**: Actively work on retaining tenants by building strong relationships, addressing concerns promptly, and implementing tenant retention strategies. **Scheduling**: Coordinate and schedule inspections, move-ins, and move-outs to ensure all processes are completed efficiently and on time. **Leasing Agent Support**: Provide administrative and operational support to the leasing agent, including follow-ups and tenant communications. **Customer Service**: Deliver outstanding customer service to tenants, addressing their needs and resolving issues proactively. **Problem Solving**: Identify potential issues and address them proactively, offering creative solutions to tenant and leasing challenges. **Attention to Detail**: Maintain accurate and up-to-date tenant files, lease agreements, and related documentation. **Qualifications** **Fluency in English** (written and spoken) is required. Experience handling Section 8 rentals or a similar housing assistance program. Strong **customer service skills** with a proactive approach to resolving issues. Excellent **verbal and written communication** skills. High attention to detail and strong organizational skills. Ability to manage and schedule multiple tasks efficiently. Problem-solving skills with a positive, proactive attitude. Experience in a **remote working environment** is preferred. Proficiency in property management software and tools is a plus. **How to apply** Tipo de puesto: Tiempo completo