Job Opportunity Technical Project Manager Position Overview We are seeking a skilled Technical Project Manager to lead client launches and migrate existing clients to new products and services. As a key member of our team, you will oversee multiple project activities, manage IT, Telecom, and Development resources, and ensure zero client escalations. The ideal candidate will have strong infrastructure project management skills, excellent client-facing and interpersonal skills, and the ability to work in a matrix management environment. Key Responsibilities: - Oversee all communications throughout each project - Manage IT, Telecom, and Development resources to completing voice and data-based requirements - Document and execute upon specific requirements associated with new product, program/LOB launches; manage major change requests - Develop and test operational contingency plans for new and existing programs Required Skills and Qualifications: - Bachelor's degree required; Master's degree preferred - 5-10 years of technical-based project management experience in a BPO environment/industry - Excellent client-facing and interpersonal skills - PMI membership and PMP Certification is preferred Benefits: - Fulfilling career opportunities - Professional growth and development - Collaborative and dynamic work environment Others: - Fluent in English, both written and spoken - Working outside normal hours may be required as project needs dictate To succeed in this role, you will need to possess strong leadership and organizational skills, be able to prioritize tasks effectively, and communicate clearly with stakeholders. If you are a motivated and results-driven professional looking for a challenging opportunity, we encourage you to apply. Project Management Skills, Technical Project Management, Client Launch, BPO Environment