Job summary By bringing together next-gen technology and the finest live data available, Genius Sports is enabling a new era of sports for fans worldwide, delivering experiences that are more immersive, interactive and personalised than ever before. Join a central Ops team that keeps Genius running smoothly - empowering our teams to focus on what they do best: driving the business forward. Responsibilities - Manage the support queue for inbound customer requests, resolving or escalating issues to the relevant teams for timely responses. - Troubleshoot basic API inquiries and software access issues, gathering information to escalate to engineering teams. - Maintain customer distribution lists and playbooks for communicating outages and delivery-related updates. - Coordinate with game-day operational teams and System Support Engineers on all game-day related inquiries or outages. Qualifications - Strong communication skills: able to communicate effectively in both verbal and written English. - Customer support expertise: previous experience in customer support, data delivery, or product operations roles. - Technical awareness: experience working with software platforms and troubleshooting technical issues. - Organizational skills: ability to prioritize, manage, and execute on simultaneous projects with strong attention to detail. Desired requirements - Experience in the sports industry. - Familiarity with support management software (e.g., Zendesk). - Additional languages (French or others) are a plus. Benefits - As well as a competitive salary and range of benefits, we're committed to supporting employee wellbeing and helping you grow your skills, experience and career. Descripción del trabajo Lorem ipsum dolor sit amet , consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare. Donec lacinia nisi nec odio ultricies imperdiet. Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula. Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit , at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus. Obtén acceso completo Accede a todos los puestos de alto nivel y consigue el trabajo de tus sueños. Inscríbete ahora