Work Location: Remote Job Description: We are seeking a detail-oriented and compassionate Medical Historian to perform virtual patient intake for a top Pain Management clinic in California, US. The successful candidate will be responsible for gathering comprehensive medical histories from patients, documenting their information accurately, and ensuring a smooth and supportive intake process. This role requires exceptional communication skills in both English and Spanish, as well as a strong understanding of medical terminology. Responsibilities: - Conduct patient intake interviews virtually to gather detailed medical histories. - Accurately document patient information, including symptoms, past diagnoses, treatments, and family medical history. - Take inbound calls from patients and handle them professionally. - Communicate effectively with patients in a professional and empathetic manner in both English and Spanish. - Answer patient questions regarding the intake process. - Maintain confidentiality of all patient information. Requirements: - Excellent English and Spanish language skills (verbal and written) are required. - Medical terminology and experience working in a healthcare setting are highly preferred. - At least 1 year of experience in customer service, including handling incoming and outgoing calls. - A high school diploma is a minimum requirement. - High-speed internet connection (at least 50 MB) and a personal computer with an Intel i5 processor and 8GB of RAM or better. - Full-time availability, Monday to Friday. Pay: COP $3,500,000.00 - COP $4,500,000.00 per month. Job Type: Full-time Experience: - customer service: 1 year (Preferred)