Job summary ENGLISH IS A MUST We are seeking a proactive and technically skilled Tier 1 Support Desk Analyst to join our IT team This early career position is responsible for providing first-line technical support and troubleshooting for end users across our clients' organizations with a focus on Microsoft 365 and Windows 10/11 environments The ideal candidate will have a customer-first mindset strong communication skills and a foundational understanding of modern IT systems Qualifications - 2+ years of experience in a technical support or help desk role - Working knowledge of Microsoft 365 administration and applications - Windows 10 and Windows 11 environments - Active Directory familiarity and basic administration - Familiarity with basic networking concepts IP addressing DNS DHCP - Strong communication and problem-solving skills - Ability to prioritize tasks and manage time efficiently Responsibilities - Respond to and resolve Tier 1 support tickets related to Microsoft 365 Outlook Teams SharePoint OneDrive and user account management - Windows 10/11 OS troubleshooting updates user settings and desktop application issues - Basic networking issues involving Meraki and UniFi equipment such as Wi-Fi connectivity internet connectivity verification etc - Active Directory Adding and removing users resetting passwords basic understanding of the functionality of Active Directory - Log all support interactions in the help desk ticketing system with clear documentation - Assist in user onboarding/offboarding including account setup access provisioning and hardware preparation - Escalate unresolved issues to Tier 2 or Tier 3 support as needed following established procedures - Perform basic troubleshooting on end-user hardware laptops desktops peripherals - Maintain a high level of professionalism and customer service in all interactions - Follow internal IT procedures and participate in improving documentation and support workflows Descripción del trabajo Lorem ipsum dolor sit amet , consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare. Donec lacinia nisi nec odio ultricies imperdiet. Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula. Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit , at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus. Obtén acceso completo Accede a todos los puestos de alto nivel y consigue el trabajo de tus sueños. Inscríbete ahora