**Job Information**: Job Family **CSR** *** Work Arrangement **Onsite** *** City **Bogota** *** State/Province **Distrito Capital de Bogotá** *** Country **Colombia** *** **Unlock the perfect work-life balance - where your personal time is as important as your professional journey.** Join our client’s international team as a Customer Service Representative and discover a career that values work-life balance like no other. Our commitment to your well-being means that you'll enjoy the unique perk of having free hours to yourself after your shift, enabling you to focus on what truly matters in your personal life. In this role, you'll find the harmony between professional growth and personal fulfillment. Come be a part of our client’s team and experience a career that offers more than just a paycheck; it offers the precious gift of time. **_ Here’s an overview of your future role:_** - Employment type: Indefinite term type contract- Shift: Monday to Friday | 8 to 5- Work Setup: Onsite, Bogota **What do you need to succeed?** - English proficiency level: C1-C2 - Minimum of 1 year of experience Requirements: - Strong verbal and written communication skills - Ability to adapt to a fast-paced, changing environment - Ability to understand, investigate, and articulate potential issues and resolve them - Ability to exercise judgment and think creatively - Customer-oriented with a commitment to going the extra mile to engage customers - Possesses an empathetic, helpful, and positive attitude - Fast learner and self-motivated - Hardworking with the ability to thrive in a deadline-driven environment - Friendly, professional, and passionate about technology, maintaining a positive disposition - Experience working with ticketing systems - Proficiency in Microsoft Suites **What awaits you in this role?** - Providing detailed technical assistance, both written and verbally, with great attention to detail. - Troubleshooting customer issues, resolving problems, and addressing inquiries related to their account. - Efficiently managing a ticket queue based on priority and adhering to SLA protocols. - Collaborating closely with our developers and technical teams to ensure customer satisfaction. **Why choose us?** - 5 Days work week - Work-Items (laptop, mouse, and headset) - Indefinite term type contract - 5 extra days of vacation leave (20 in total) that could be monetized - Direct exposure to our clients - Career growth opportunities - Diverse and supportive work environment - Prime Office Locations - Bogotá and Medellin - Up skilling: Emapta Academy **Whom you’ll work with**: At Guesty, they don't just provide software solutions; they provide opportunities. By joining Guesty, you become part of a diverse, inclusive, and innovative team that values equality and is committed to creating a workplace where every voice is heard and respected. **Who are we?** Discover a world of possibilities at **Emapta**, where your career takes flight in stability and growth. Join a team that thrives on camaraderie, supporting each other to achieve excellence together. Experience the satisfaction of being recognized for your contributions with competitive compensation packages that reflect your skills and commitment. Immerse yourself in a positive work culture that encourages collaboration, innovation, and personal development. We provide you with the platform for your success, empowering you to reach new heights in a supportive and inclusive environment. EmaptaExperience