Title: Trainer AFR Location: GSC BOG As an Expert with Business Support Service Line at DHL Global Forwarding Freight (DGFF) Global Service Center (GSC), you will be responsible for driving and delivering Trainings for Air products. You will be responsible for supporting our Country Training teams in terms of addressing to all training, administrative tasks within the timelines and quality parameters in line with overall business objectives and needs, and DHL group guidelines. Key Responsibilities: · Understand customer and key stakeholder’s interests and concerns. Advise station operators and other key stakeholders on TMS (Transport Management System) · Act as a key contact with internal users who have technical and administrative issues or clarifications with regards to TMS · Maintain, drive, supervise and implement robust standards, systems, and processes in terms of training delivery and administration support · Convince other subject matter experts in training to accept new concepts, practices, and approaches · Chase owners or actions, escalates when required, ability to push-back in a documented way · Change management: lead training initiatives to support operational and organizational changes, ensuring smooth transition & minimal disruption to operations. Educate staff on new policies, procedures, and technologies, fostering a culture of adaptability and continuous improvement · Report issues to Senior Stakeholders · Collaborate / communicate with Learning and Development team, Operations and Hiring Teams · May cooperate with and coordinate 3rd parties e.g., external service providers · Build strong, trusting cross-functional relationships with shareholders of all levels · Ensure all new hires meet/achieve the requirements necessary to gain access to all required systems, etc., including opening I.T. tickets where applicable. · Coordinate and support CW1 End-User training on-site to meet the CW1 Production access requirements provided by India or US Team · Deliver US AFR E2E training to new hires, to include but not limited to: § CW1 Search Grid training § Select additional trainings specific to US AFR process/requirements. · Deliver Continuous Learner training/support, where necessary, to the team in BOG. · Follow and achieve compliance through process/policy changes and by incorporating learning objectives, activities, and assessment into all training facilitations. · Gather data and information from training feedback and support testing of new techniques, tools, and processes to increase effectiveness. · Understand and analyze process/policy changes and incorporate learning objectives, activities, and assessment into all training facilitations. · Close collaboration with the US training & operations team, including, but not limited to team meetings, performance calls · Apply best practices to source processes, and technologies to ensure organizational members develop, maintain, and enhance their operational/process knowledge. · Contribute to review and modify the training plan regularly to achieve training objectives and expectations. · Content creation: develop & update training materials, including manuals, e-learning modules, videos (including editing). · Process Optimization: Identify areas for process improvement and develop training programs to address these needs. Collaborate with stakeholders to implement best practices & streamline workflows, enhancing overall efficiency and effectiveness. · Ensure and collect training feedback and test new techniques, tools, and processes to increase effectiveness. · Advice and contribute to representative coaching, furthering representative development. Maintain training attendance in our internal Training Platform ‘My Talent World’ Skills / Requirements: · Students/professionals in industrial engineering, international business, or related fields. - Graduate (Bachelor’s degree from a recognized University in any discipline) - Minimum 3 years of experience in managing/handling US Air products - Possess CargoWise Certified Operator, CargoWise Certified Professional and CargoWise Certified Specialist certifications for Ocean products - Knowledge of adult learning principles, learning methodologies and small group dynamics - Proficiency with various training management systems i.e My Talent World for DHL - Fluent English skillset in verbal/written is required - Strong analytical skills - Ability to consistently manage demanding internal and external senior stakeholder - Ability to work independently and multi-task in a dynamic environment, managing multiple deadlines and priorities - Experience with large, complex training delivery is desired Job Location: Bogotá D.C Type of Contract: Indefinite - Directly with DHL Colombia The Freight Forwarding experts since 1815, DHL Global Forwarding, Freight (DGFF) is part of Deutsche Post DHL Group with presence in more than 100 countries. As the Global Service Center (GSC) of DGFF, we offer a wide range of captive shared services across the globe with the strength of our people & technology. GSC has experienced, diverse, and passionate teams that value adds to DGFF partners through our expertise in process and service management, and robotics, AI/ML delivery capabilities. We operate out of five locations - Mumbai, Chennai, Chengdu, Manila, and Bogota. We are recognized as Global Top Employer. Through our people-first culture, we help our employees realize their full potential with our GSC’s in-house learning and developmental arm - GSC Academy. We endeavor to provide our employees with a holistic all round development and an elevated learning curve that fosters their career progression. Follow us on social media to learn more about our business and culture DHL Freight on Linkedin