Key Responsibilities: 1. Customer Engagement and Success Metrics: Provide exceptional support to assigned customer accounts, ensuring they achieve their desired success metrics and ROI Foster proactive and consistent client engagement, building strong relationships with customers Utilize a data-driven approach to secure account health and customer success. 2. Renewal Management: Take the lead in managing the renewal process for existing accounts, identifying and addressing potential obstacles to ensure smooth and timely renewals Collaborate with internal teams to gather insights and strategize renewal plans Upsell new product to existing customers to drive revenue growth 3. Customer Lifecycle Management: Track and document important customer lifecycle details, including opportunities and post-sales information, within hireEZ's company CRM (SFDC) Keep a close eye on key customer milestones, ensuring a seamless onboarding process and continuous user training throughout the lifecycle Qualifications: 3+yr experience in customer success or account management experience Knowledge of customer success lifecycle Familiar with the end-to-end renewal process, managing timely renewals, strategic negotiations, and minimizing churn Knowledge of virtual user product training Knowledge of customer ticket management cycle and follow-through Familiar with the customer onboarding process and enablement English fluency, especially oral English Must have obtained Bachelor degree Familiar with Salesforce or other account management is a plus Must be able to work onsite and commit to a full time schedule Work Schedule: Monday to Friday 9am - 7pm EST #J-18808-Ljbffr