Lead Administrative Assistant **What can you expect?** About the Role: As a Lead Administrative Assistant, you will play a pivotal role in ensuring the smooth operation of our team while also providing administrative support. In addition to your administrative duties, you will be responsible for managing a team Administrative Assistants. This role offers the opportunity to showcase your leadership skills, contribute to the success of the team, and drive operational excellence. **What's in it for you?** Competitive pay, Christmas bonus, and full benefits package - effective starting Day 1! (Life, major medical, and other insurances at preferential rates, as well as a Savings Fund). Generous paid time off for vacation, sick days, company holidays (with early dismissal), floating holidays, and time to give back to your community; flexible work culture (hybrid work schedule). Employee Resource Groups which provide access to leaders, relevant volunteer, and mentoring opportunities, and interactions with counterparts in industry groups and client organizations **We will count on you to**: Administrative Duties: - Provide day-to-day administrative support, including comprehensive calendar management, booking business travel, organizing video conferences, processing expense reports, timesheets, vendor invoices, CRM contact data entry and updates, coordinating internal and external events - Coordinate and support project management activities. - Build strong relationships and liaise with internal and external stakeholders. Team Leadership and Development: - Lead and manage a team of administrative assistants. - Provide guidance, mentorship and onboarding support to team members to ensure high quality output - Teams first point of contact for issue resolution, escalating issues appropriately and respectfully - Assign tasks and ensure timely completion of deliverables. - Conduct performance evaluations and provide feedback to team members. - Identify training and development needs and coordinate relevant training programs. - Provides peer review of documents before final production/distribution to ensure quality control of final product. - Foster a collaborative and inclusive team environment. - Set a positive example and acknowledge good work. - Assist team with setting individual performance goals - Coaches team to help achieve goals, develop skills or improve performance - Collect feedback to write and conduct mid-year and year-end reviews - Work with management to calibrate performance ratings - Coordinate new hire onboarding and integrate new hires into the team - Identify skills/learning gaps for team and suggest training content Delivers and responds to constructive feedback, implementing changes as needed - Resolve conflicts and address any performance or behavioral issues. Communication and Influence: - Identifies and communicates potentially disruptive challenges on the horizon - Independently synthesizes complex information into clear, concise messages - Actively listens and seeks clarifications Strong sense of discretion with confidential information - Fair and respectful when communicating with others and will challenge or coach those who do not meet the standards - Facilitates productive conversations and debates keypoints with confidence Process Improvement: - Identify opportunities for process improvement and implement efficient workflows. - Streamline administrative procedures to enhance productivity and effectiveness. - Collaborate with other Administrative Assistant Leadership and cross-functional teams to implement best practices. - Continuously evaluate and optimize team performance. - Support AA Department special projects **What do you need to have?** - 5+ years of experience in administrative or customer services roles - Fluent in Spanish ans superior written and verbal communication in English - Fluency in English required - Proficiency working in Microsoft Office Suite - Proven experience in team management and leadership. - Training and/or workflow coordination experience is a plus - Strong organizational, time and project management skills. - Detail-oriented with a focus on delivering high-quality work. - Ability to multitask and prioritize tasks to deliver results on time - Detail Oriented with a focus on delivering high-quality work - Strong organizational, time and project management skills - Empathetic, courteous, positive demeanor - Ability to multitask and prioritize tasks to deliver results on time - Problem-solving mindset and ability to adapt to changing priorities. - Ability to work independently and collaboratively in a fast-paced environment. - Resourceful and proactive - Team player able to work with different personalities and working styles - High emotional intelligence - Ability to deescalate conflict - Maintain and respect confidentiality Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retai