Schedule: Monday to Friday, 8am – 5pm Central Time Location: Remote - Bogotá English Requirement: B2+/C1 (8.5–9.5) Experience: Minimum 1–2 years in client-facing roles with direct contact with the clients (Must) Job Description: We’re looking for a highly motivated, client-focused individual to join our team as a Mobile Coach - Client success specialist . This role blends client support and relationship management for branded mobile apps, with a strong focus on satisfaction, retention, and engagement. You’ll train clients on our dashboard, solve issues, manage content, and promote feature add-ons. Responsibilities: - Manage a portfolio of ~50 clients (mostly in home care) - Conduct monthly Zoom check-ins, up to 2 hours per client - Review app performance and log insights in HubSpot - Update app content and propose engagement strategies - Troubleshoot issues and submit tickets to tech team - Suggest upgrades and support retention programs - Coordinate with stakeholders and handle complaints professionally Skills & Qualifications: - Proven experience in tech or mobile app support roles (1–2 years) - Excellent verbal and written English - Fast learner with strong technical aptitude ⚡ - Self-starter with time management and problem-solving skills - Familiarity with Canva, HubSpot, Zoom, and ticketing systems - Creative and strategic thinking for content and client interaction Key Attributes: - Strong communicator for client-facing calls and updates - Organized and thorough with notes and follow-ups - Customer-first mindset with resourceful approach - Able to adapt in fast-paced, collaborative tech environments Ready to empower client relationships and grow in a dynamic team? Apply now and coach the future of mobile success! #FRONTCOLOMBIA Tipo de puesto: Tiempo completo Experiencia: - manejo de clientes (ejm, como asistente ejecutiva): 1 año (Obligatorio) Idioma: - inglés (Obligatorio)