People Operations Specialist @ Grip | Recruiting, Teamwork, Leadership About Grip: Grip is redefining cold-chain logistics for direct-to-consumer (DTC) eCommerce brands. Founded in 2022 by former ButcherBox executives, Grip combines advanced technology with a nationwide fulfillment network to optimize the shipping of perishable goods. Our proprietary Smart Logistics Engine analyzes over 25 million data points daily—including weather patterns, carrier performance, and real-time temperatures—to make intelligent, package-level shipping decisions. Grip's Pulse Order Management System (OMS) offers real-time inventory tracking, batch traceability, and seamless integration with platforms like Shopify. This end-to-end solution provides brands with complete visibility and control over their supply chain, eliminating the need for multiple third-party tools. With temperature-controlled fulfillment centers strategically located in New Jersey, Texas, California, Michigan, Florida, and Nevada, Grip can reach over 80% of the U.S. population within 24 hours. Our mission is to empower DTC brands to scale efficiently by providing innovative logistics solutions tailored to the unique challenges of shipping. Job Description: We are seeking a highly motivated and detail-oriented Financial Operations professional to join Grip. In this role, you will oversee and execute core financial workflows, including billing and accounts receivable activities, while ensuring smooth coordination across internal teams and external partners. You will work through the end-to-end billing process, collaborating with fulfillment teams to ensure accurate processes and on-time delivery of goods. You’ll also support accounts receivable functions, such as tracking customer payments and assisting with reconciliation efforts. Specific responsibilities: Bill Processing and Reconciliation: Receive and review invoices from partners and vendors for accuracy and completeness. Investigate and resolve any discrepancies or billing errors with vendors. Reconcile billing information with internal records and systems. Understanding Operations and Charges: Gain a deep understanding of the company’s logistics operations and services and collaborate with operational teams to ensure accurate interpretation of service. Customer Invoicing & Accounts Receivable: Develop and maintain Excel models to analyze operational data and calculate pricing for various services. Create and send invoices to customers, ensuring alignment with contract terms. Track incoming payments (ACH, wire, credit card) and apply them to the correct accounts and invoices. Follow up on past‑due balances with a professional, customer‑centric approach and assist in setting up payment plans if needed. Reporting and Transparency: Create comprehensive reports detailing the breakdown of charges for each customer. Present reports to customers in an easy‑to‑understand format, highlighting value and cost savings. Data Integrity and Accuracy: Maintain accurate and up‑to‑date records of billing, AR transactions, and financial data. Regularly audit data to ensure its accuracy and consistency. Process Improvement: Continuously identify opportunities to streamline billing, AR, and pricing processes. Propose and implement process enhancements to improve efficiency, accuracy, and customer satisfaction. Conduct regular account reconciliations to ensure the accuracy of financial records and resolve discrepancies. Reconcile customer sub‑ledgers to the general ledger and monitor unapplied cash for resolution. Financial Analysis and Modeling: Conduct thorough financial analysis, including variance analysis, trend analysis, and forecasting to identify financial performance and areas for improvement. Provide insights into receivables trends, cash flow, and potential credit risk. Qualifications: Bachelor´s degree in Finance, Engineering, Business, Accounting or a related field. Demonstrated experience in financial data analysis. Solid understanding of financial principles and concepts. English Proficiency, enabling effective communication and collaboration. Strong analytical and problem-solving skills. Ability to work effectively in a fast-paced and dynamic environment. Proficiency in using financial software and tools. Equal Employment Opportunity Statement: Grip is an equal opportunity employer, dedicated to complying with all applicable non-discrimination laws. We are committed to providing an inclusive workplace environment, where all employees and applicants are treated with respect and without discrimination based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), national origin, age, disability, genetic information, or any other characteristic protected by law. Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Accounting/Auditing, Finance, and Strategy/Planning Industries Transportation, Logistics, Supply Chain and Storage Referrals increase your chances of interviewing at Grip by 2x Sign in to set job alerts for “Operational Specialist” roles. Jr Shopify Operations Specialist (Replo Experience Required) We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr