Job Description We are seeking a highly motivated and detail-oriented Collections Agent to join our team. As a Collections Agent, you will be responsible for managing the accounts receivable cycle, ensuring follow-up on overdue invoices and prompt resolution of payments and disputes. You will handle billing inquiries from both internal teams and external clients, providing efficient and effective service. You will collaborate with departments such as billing, credit, and cash applications to reconcile discrepancies and improve processes. You will analyze aging reports to identify trends and recommend corrective actions. Additionally, you will participate in audits, special projects, and workflow optimization, actively contributing to the company's financial health through efficient and collaborative management. Key Responsibilities: - Perform regular follow-up on outstanding invoices and liaise with customers to resolve payment issues promptly. - Deliver exceptional service by addressing billing inquiries and disputes for both internal teams and external clients. - Collaborate cross-functionally (e.g., billing, cash applications, credit) to reconcile discrepancies and streamline processes. - Generate and analyze AR aging reports; proactively identify trends and recommend corrective actions. - Coordinate with cash application specialists to ensure accurate application of payments. Support AR-related special projects, including audits and reporting initiatives. - Identify opportunities to enhance AR workflows and implement scalable solutions. - Carry out additional duties as assigned by management. Required Skills and Qualifications To succeed in this role, you will need: - Minimum one year of experience in collections and/or disputes. - Experience in BPO is a plus. - Attention to Detail - Communication Skills - Problem-Solving - Multitasking - Flexibility Benefits As a member of our team, you will enjoy: - A competitive salary package that recognizes your skills and contributions. - A 40-hour workweek, promoting a healthy work-life balance. - Paid Time Off: Take advantage of 2 days off per year to recharge and focus on personal well-being. - Excellent benefits. - Collaborative and inclusive organizational culture. - Access to modern and open office spaces fostering innovation. - Opportunities for learning and skill development from industry experts. Others This is an entry-level position, ideal for professionals seeking advancement. We believe in the power of a personal and work-life balance; that's why we give you special days to spend your time on the things that matter most, like family and personal passions. Join us in shaping the future of logistics and expanding your career horizons.