Job summary Horatio is looking for an Operations Manager to coordinate and oversee one of our healthcare operations. The specific duties of the Operations Manager include formulating strategy, improving performance, procuring materials and resources, and securing compliance. You should be ready to mentor your team members, find ways to increase the quality of customer service, and implement best practices across all levels. Responsibilities - Ensure all operations are carried on in an appropriate, cost-effective way - Improve operational management systems, processes, and best practices - Help the organization's processes remain legally compliant - Formulate strategic and operational objectives - Examine financial data and use it to improve profitability - Perform quality controls and monitor production KPIs - Recruit, train, and supervise staff - Find ways to increase the quality of customer service Skills - BPO experience and understanding of sales metrics and drivers - Excellent (near-native) writing in English is a requirement for this job - Proven work experience as an Operations Manager or similar role - Healthcare Knowledge - Understanding of HIPAA, PHI, and regulatory compliance - Familiarity with medical terminology, benefits verification, and clinical workflows (e.g., prescriptions, scheduling, insurance claims) - Knowledge of organizational effectiveness and operations management - Tech-savvy and Advanced proficiency in G-Suite/MS Office - Outstanding organizational and leadership skills Qualifications - 3+ years of experience in similar roles within the BPO industry - Degree in Business, Operations Management, or a related field Descripción del trabajo Lorem ipsum dolor sit amet , consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare. Donec lacinia nisi nec odio ultricies imperdiet. Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula. Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit , at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus. Obtén acceso completo Accede a todos los puestos de alto nivel y consigue el trabajo de tus sueños. Inscríbete ahora