**Bilingual B2+ English - Onsite Position** Location: Medellín, Colombia **Company brief** We are Sworkz, a nearshoring company headquartered in Miami, FL. with operations in Medellín, Colombia. Launched in November 2021, our long-term goal is to match US businesses’ growth with positive impact. In Sworkz you'll find more than a workplace! We promote a creative environment where all ideas are welcome, leaders are eager to help you grow and co-workers will support you every step of the way. **Position Overview**: **Key Responsibilities**: - Shipment Coordination: Assist in the planning and coordination of LTL shipments, ensuring ecient and timely distribution of goods to meet client expectations. - Shipment Tracking and Updates: Monitor and track the progress of shipments, providing timely updates to customers and stakeholders on shipment status, and proactively addressing any delays or issues. - Carrier Communication and Coordination: Work closely with carriers and transportation partners to schedule pickups and deliveries, confirming alignment with timelines and service standards. - Documentation Management: Prepare and manage shipment documentation, ensuring accuracy and compliance with company and regulatory standards. - Customer Service and Support: Serve as a primary point of contact for customers, addressing inquiries related to shipment status, delivery timelines, and potential issues. - Problem Solving: Identify and resolve challenges that arise during shipment, whether related to scheduling, route optimization, or cargo handling. - Compliance Adherence: Ensure all LTL shipments comply with federal and state regulations, including proper documentation for all cargo types. - Data Entry and Systems Management: Utilize logistics software and systems to input shipment data, maintain records, and monitor performance metrics for continuous improvement **Qualifications**: - Minimum of 6 months of U.S. logistics experience, with a specific focus on Less-Than-Truckload (LTL) shipments. Experience working within a 3PL (Third-Party Logistics) environment is strongly preferred. - Proficiency in logistics and shipment tracking software; experience with ERP or TMS systems is a plus. **What we offer**: - Inclusive environment - Daily midday snacks - Food and transportation Bonuses - Health Insurance Coverage (Plan Complementario Sura or EMI) - Gym Membership & active rest - Professional and Personal Growth Opportunities Tipo de puesto: Tiempo completo Idioma: - inglés con un nível B2 (Obligatorio)